- Exam Code: ITILFND
- Exam Name: ITIL - Foundation
- Updated: Oct 07, 2026
- Q & A: 325 Questions and Answers
EXIN ITILFND actual dump : ITIL - Foundation
PDF Version DemoAbout EXIN ITILFND Exam Questions
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EXIN ITILFND Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation (ITIL 4) Exam |
| Exam Number: | ITILFND |
| Exam Format: | Multiple Choice, Closed-book, Single-best answer |
| Real Exam Qty: | 40 |
| Available Languages: | Russian, Dutch, Chinese, English, Arabic, Spanish, Polish, German, French, Japanese, Portuguese |
| Exam Price: | USD 180–385 (varies by region/reseller) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL Master ITIL Expert ITIL 4 Managing Professional |
| Passing Score: | 65% (26/40) |
| Exam Duration: | 60 (75-90 for non-native speakers) |
| Certificate Validity Period: | Lifetime (no expiration) |
| Recommended Training: | EXIN Official Training Providers ITIL 4 Official Publication |
| Exam Registration: | Pearson VUE Test Centers EXIN Official Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored (EXIN Anywhere), Computer-based testing at authorized centers, Paper-based testing |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key Concepts of Service Management | 15% | - Service relationships, service offerings and products - Stakeholders and value co-creation - Value, outcomes, costs and risks |
| Key ITIL Practices | 33% | - General management practices
|
| ITIL Service Value System | 20% | - Continual improvement - Overview and purpose - Service value chain - Governance |
| ITIL Guiding Principles | 15% | - Progress iteratively with feedback - Focus on value - Start where you are - Keep it simple and practical - Collaborate and promote visibility - Optimize and automate - Think and work holistically |
| Four Dimensions of Service Management | 17% | - Information and technology - Organizations and people - Partners and suppliers - Value streams and processes |
Your EXIN ITIL - Foundation Preparation Questions, Answered
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No formal prerequisites; open to all candidates
Passing requires 65% (26/40), and a seat costs USD 180–385 (varies by region/reseller). That fee is due again on every retake, so thorough preparation with verified Actual4Dumps material is the sensible investment.
The official EXIN ITIL - Foundation outline assigns its weights like this:
- Key Concepts of Service Management (15%)
- ITIL Guiding Principles (15%)
- ITIL Service Value System (20%)
EXIN ITIL - Foundation Sample Questions:
Question #1
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
- A. Service request
- B. Risk register
- C. Change proposal
- D. Change policy
Correct Answer: C 🗳️
Question #2
Which of the following processes are performed by the service desk?
1 . Capacity management
2 . Request fulfilment
3 . Demand management
4 . Incident management
- A. 2 and 4 only
- B. All of the above
- C. 2 only
- D. 3 and 4 only
Correct Answer: A 🗳️
Question #3
Which one of the following is an objective of release and deployment management?
- A. To standardize methods and procedures used for efficient and prompt handling of all changes
- B. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
- C. To define and agree release and deployment plans with customers and stakeholders
- D. To ensure that the overall business risk of change is optimized
Correct Answer: C 🗳️
Question #4
What BEST describes an important principle of communication in service operation?
- A. It has an intended purpose or a resultant action.
- B. It has responsibility for creating policies.
- C. It is efficient, effective and economical for all IT services.
- D. It focuses on creating a relationship between processes and products.
Correct Answer: C 🗳️
Question #5
Which one of the following is a correct definition of a supplier category?
- A. Strategic - for suppliers of operational products or services
- B. Commodity - for significant partnering relationships that involve senior managers
- C. Tactical - for relationships involving significant commercial activity and business interaction
- D. Operational - for suppliers providing low value and/or readily available products and services
Correct Answer: D 🗳️
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