- Exam Code: HP2-N31
- Exam Name: Selling HP BSM Solutions
- Updated: Aug 05, 2026
- Q & A: 50 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Selling HP BSM Solutions | - Positioning HP BSM solutions and benefits - Identifying customer challenges and requirements |
| Topic 2: Business Service Management (BSM) Solution Concepts | - Understanding HP BSM value proposition - Business alignment and IT service management concepts |
| Topic 3: HP BSM Solution Components | - Systems Management - Network Management - Application Performance Management - Business service monitoring capabilities |
| Topic 4: Customer Engagement and Solution Discovery | - Discovery questions and customer qualification - Creating business value discussions |
1. Which HP value statement will best resonate with the personas involved in application performance management?
A) Our performance management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
B) Our performance management solution guarantees an error free, heterogeneous application that spans network silos.
C) Our performance management solution optimizes and consolidates tools with the ability to manage most complex heterogeneous environments from a single solution.
D) Our performance management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
2. Where would you find license SKU and pricing information for HP BSM Systems Management?
A) BSM datasheets
B) HP WW Product Promotions (link)
C) Pricing Guides on HP Partner Central
D) Sales Awareness Webinars
3. Which capabilities of the BSM Systems Management solution help customers achieve their goals? (Select two.)
A) intelligent agent and agentless monitoring integration adapters
B) streamlines processes through runbook automation
C) business process testing and reporting
D) cross-domain event tracking and management capability
E) real user monitoring
4. Which customer challenge does BSM Network Management most specifically address?
A) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
B) inability to detect the root-cause of an application problem
C) inability to provide a holistic and crool;ss-domain view of their entire IT infrastructure
D) need to develop a multi-screen monitoring view of the cross-domain infrastructure
5. HP is the only vendor in the BSM market today that differentiates by providing a complete solution for predictive analytics. What is this solution called?
A) Software Intelligence Suite
B) SiteScope Intelligence Suite
C) Service Intelligence Suite
D) Synchronization Intelligence Suite
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A,D | Question # 4 Answer: A | Question # 5 Answer: B |
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