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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)

A) How do your employees currently migrate their data?
B) How do you make changes to BIOS settings for the new PCs that arrive at your site?
C) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
D) How do you manage the complexity of dealing with your devices, network, and software Issues?
E) Do you have employees who travel frequently?

2. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
B) HP Services give you predictability and greater control of the Total Cost of Ownership.
C) HP Services can be purchased at extremely discounted prices.
D) HP Services can immediately and seamlessly replace your help desk.

3. Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?

A) HP Cross Sell Solution
B) HP Cirrus
C) HP Sales Central
D) HP Support Center

4. In the Configure stage of the services lifecycle. What is the Image and Application Service? (Select two.)

A) the ability to build new PC images per customer specifications
B) the ability to load old BIOS versions on new devices
C) the ability to include the customer logo during the booting process
D) the ability to protect PCs with physical anti-theft tagging
E) the ability to modify, validate, and test customer-supplied images

Solutions: