- Exam Code: EX0-114
- Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000
- Updated: Sep 05, 2026
- Q & A: 78 Questions and Answers
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| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation Bridge based on ISO/IEC 20000 |
| Exam Number: | EX0-114 |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Passing Score: | 65% |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Related Certifications: | EXIN IT Service Management Foundation based on ISO/IEC 20000 |
| Sample Questions: | ![]() |
| Exam Way: | Computer-based examination available through EXIN authorized testing partners; online proctored and/or onsite delivery depending on the provider. |
| Pre Condition: | Designed as a Bridge examination for candidates with existing IT Service Management knowledge or previous ITSM Foundation certification; specific eligibility depends on the applicable EXIN program version. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
| Section | Objectives |
|---|---|
| Topic 1: Introduction to IT Service Management | - IT Service Management concepts
|
| Topic 2: The Operation of the Service Management System | - Operational service management processes
|
| Topic 3: The Service Management System (SMS) | - Service Management System requirements
|
The EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 is the official EXIN exam that leads to the ITSM certification at the Foundation level. Passing it validates your skills against EXIN standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as EXIN IT Service Management Foundation based on ISO/IEC 20000, so it can serve as a solid step in a broader certification path.
The EX0-114 exam has 40 questions in total and must be completed within 60 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 60 minutes limit, and repeat until you can finish with a few minutes left for review.
EXIN sets the following requirement for the EX0-114 exam: Designed as a Bridge examination for candidates with existing IT Service Management knowledge or previous ITSM Foundation certification; specific eligibility depends on the applicable EXIN program version.. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 before you register.
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The EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 is organized into 3 domains. Among the first ones are The Operation of the Service Management System, The Service Management System (SMS), Introduction to IT Service Management, and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full EX0-114 exam outline above on this page.
Question 1
Quality Management Systems can assist organizations in enhancing what?
A. Customer satisfaction
B. Supplier satisfaction
C. Relationship with third parties
D. ISO/EC 20000
Question 2
What is a best practice for Capacity Management?
A. The resilience of the infrastructure components should be measured and included in the Capacity plan.
B. A Capacity plan documenting the actual performance and the expected requirements should be produced atleast annually.
C. Decisions about service provision should be based on cost effectiveness comparisons.
D. The Service Catalog should be maintained and kept up-to-date.
Question 3
Which statement below is not a purpose of Supplier Management procedures?
A. That the suppliers understand their obligation to the Service Provider
B. That business transactions between all parties are recorded
C. That it is made clear that the supplier cannot subcontract part of the delivered services to the ServiceProvider
D. That information on the performance of all suppliers can be observed and acted upon
Question 4
Input from other Service Management processes is required to keep the IT service continuity plan current. Which process has the most to contribute?
A. Problem management
B. Availability management
C. Financial management for IT services
D. Change management
Question 5
One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?
A. Release Management
B. Change Management
C. Configuration Management
D. Service Desk
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: B |
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