EXIN EX0-114 actual dump : IT Service Mgmt Foundation Bridge based on ISO/IEC 20000

EX0-114
  • Exam Code: EX0-114
  • Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000
  • Updated: Sep 05, 2026
  • Q & A: 78 Questions and Answers

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EXIN EX0-114 Exam Overview:

Certification Vendor:EXIN
Exam Name:IT Service Management Foundation Bridge based on ISO/IEC 20000
Exam Number:EX0-114
Exam Duration:60 minutes
Real Exam Qty:40
Passing Score:65%
Available Languages:English
Exam Format:Multiple Choice
Related Certifications:EXIN IT Service Management Foundation based on ISO/IEC 20000
Sample Questions:Free Download Latest EX0-114 actual dumps
Exam Way:Computer-based examination available through EXIN authorized testing partners; online proctored and/or onsite delivery depending on the provider.
Pre Condition:Designed as a Bridge examination for candidates with existing IT Service Management knowledge or previous ITSM Foundation certification; specific eligibility depends on the applicable EXIN program version.
Official Syllabus URL:https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018

EXIN EX0-114 Exam Syllabus Topics:

SectionObjectives
Topic 1: Introduction to IT Service Management- IT Service Management concepts
  • 1. Relationship with quality management and continual improvement
  • 2. Purpose and benefits of IT Service Management
  • 3. ISO/IEC 20000 principles and terminology
Topic 2: The Operation of the Service Management System- Operational service management processes
  • 1. Incident, service request and problem resolution
  • 2. Service assurance and continual improvement
  • 3. Service design, build and transition
  • 4. Supply and demand management
  • 5. Performance evaluation and management review
  • 6. Service portfolio and service delivery
  • 7. Relationship and agreement management
Topic 3: The Service Management System (SMS)- Service Management System requirements
  • 1. Support processes and documented information
  • 2. Leadership and governance
  • 3. Planning and risk management
  • 4. Context of the organization

EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 FAQs: What Candidates Ask Most

The EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 is the official EXIN exam that leads to the ITSM certification at the Foundation level. Passing it validates your skills against EXIN standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as EXIN IT Service Management Foundation based on ISO/IEC 20000, so it can serve as a solid step in a broader certification path.

The EX0-114 exam has 40 questions in total and must be completed within 60 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 60 minutes limit, and repeat until you can finish with a few minutes left for review.

EXIN sets the following requirement for the EX0-114 exam: Designed as a Bridge examination for candidates with existing IT Service Management knowledge or previous ITSM Foundation certification; specific eligibility depends on the applicable EXIN program version.. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 before you register.

Yes. Actual4Dumps offers a free PDF demo for the EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.

If you take the EX0-114 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.

Delivery is instant: your files are available to download right after payment and are also sent to your email within one minute. If nothing arrives within 2 hours, contact our support team (and check your spam folder first). There is no limit on the number of computers you can install the product on.

The EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 is organized into 3 domains. Among the first ones are The Operation of the Service Management System, The Service Management System (SMS), Introduction to IT Service Management, and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full EX0-114 exam outline above on this page.

EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 Sample Questions:

Question 1

Quality Management Systems can assist organizations in enhancing what?

A. Customer satisfaction
B. Supplier satisfaction
C. Relationship with third parties
D. ISO/EC 20000


Question 2

What is a best practice for Capacity Management?

A. The resilience of the infrastructure components should be measured and included in the Capacity plan.
B. A Capacity plan documenting the actual performance and the expected requirements should be produced atleast annually.
C. Decisions about service provision should be based on cost effectiveness comparisons.
D. The Service Catalog should be maintained and kept up-to-date.


Question 3

Which statement below is not a purpose of Supplier Management procedures?

A. That the suppliers understand their obligation to the Service Provider
B. That business transactions between all parties are recorded
C. That it is made clear that the supplier cannot subcontract part of the delivered services to the ServiceProvider
D. That information on the performance of all suppliers can be observed and acted upon


Question 4

Input from other Service Management processes is required to keep the IT service continuity plan current. Which process has the most to contribute?

A. Problem management
B. Availability management
C. Financial management for IT services
D. Change management


Question 5

One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

A. Release Management
B. Change Management
C. Configuration Management
D. Service Desk


Solutions:

Question 1
Answer: A
Question 2
Answer: B
Question 3
Answer: C
Question 4
Answer: D
Question 5
Answer: B

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