- Exam Code: 820-421
- Exam Name: Applying Cisco Specialized Business Value Analysis
- Updated: Jun 01, 2026
- Q & A: 60 Questions and Answers
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1. A reference model provides value through which two features? (Choose two.)
A) Case examples across industry verticals
B) Standard set of documentation
C) Diverse vocabulary to describe different situations
D) Structured approach to aligning business and IT
E) Mapping of issues to specific steps in a process flow diagram
2. Which is the preferred aid to help you structure discovery meetings with customers?
A) An article with a checklist showing advantages of your product vs. competitors
B) IT cost analysis
C) Business case for the last two proposals
D) Strategic questions Asking Framework
3. Which of the following should you do when defining assumptions?
A) Ensure each assumption about a business benefit clearly ties with a single IT capability.
B) Identify the data or decisions which could raise the likelihood that the statement comes true.
C) Be comfortable proposing a solution with any level of risk, since you can cover potential downside with an assumption.
D) Identify only those items which relate to the first phase of an implementation.
4. Which is true regarding mapping solutions and capabilities?
A) You should focus your time and the customer's attention on a few capabilities that make a strong impact.
B) You should prioritize those capabilities for which Cisco has the biggest competitive advantage over other IT firms.
C) You should ask the customer's IT leader to identify which capabilities they need more details about in order to plan installation activities.
D) You should allocate your project efforts so you can promote the highest number of solution features in a recommendation to the customer.
5. Which is true regarding a first pass draft of the business case?
A) Include a baseline for major costs and benefits, as a starting point for deeper analysis
B) Ask the customer to commit on a specific deployment schedule, so you can accurately identify the timing of rollout expenses
C) Only start thinking about the first draft once you have a full picture of deployment and transition costs
D) You should not include costs of services, because resources might not be available to deliver the project
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
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