Avaya 7391X actual dump : Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam

7391X
  • Exam Code: 7391X
  • Exam Name: Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam
  • Updated: Sep 07, 2026
  • Q & A: 80 Questions and Answers

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Avaya 7391X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam
Exam Number:7391X
Available Languages:English
Certificate Validity Period:2 years
Exam Format:Multiple Choice, Scenario-based
Exam Duration:90 minutes
Exam Price:$125 USD
Real Exam Qty:60–65
Related Certifications:Avaya ACSS - Avaya Aura Call Center Elite
Avaya Aura Contact Center Solutions
Passing Score:700/1000 or 70%
Recommended Training:Avaya Aura Call Center Elite Implementation Course
Exam Registration:Avaya Learning Portal
Pearson VUE
Sample Questions:Free Download Latest 7391X actual dumps
Exam Way:Online proctored or onsite at authorized testing centers
Pre Condition:Recommended experience with Avaya Aura Communication Manager and basic call center concepts; no mandatory prerequisites
Official Syllabus URL:https://www.avaya-learning.com/lms/#/training/catalog/offering/21553

Avaya 7391X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance, Monitoring & Troubleshooting10%- System health and alarms
  • 1. CMS reporting and monitoring
    • 2. Common issue resolution
      Topic 2: Call Center Elite Planning & Configuration30%- System setup and dial plan
      • 1. Hunt groups, agents, announcements
        • 2. Feature parameters and vector design
          Topic 3: Avaya Aura Call Center Elite Overview & Architecture20%- Core components and concepts
          • 1. Communication Manager, AES, SMGR
            • 2. ACD, VDN, vectors, and skill groups
              Topic 4: Advanced Routing & Vectoring20%- Enhanced vector commands
              • 1. Alternate routing strategies
                • 2. Priority and holiday routing
                  Topic 5: Call Center Elite Multichannel Implementation20%- Installation and integration
                  • 1. Chat, email, and web routing
                    • 2. Multichannel server setup
                      • 3. Agent desktop configuration

                        Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation FAQs: What Candidates Ask Most

                        The Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation is the official Avaya exam that leads to the Avaya Aura Call Center Elite & Multichannel Implementation certification at the Specialist / Intermediate level. Passing it validates your skills against Avaya standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as Avaya ACSS - Avaya Aura Call Center Elite, Avaya Aura Contact Center Solutions, so it can serve as a solid step in a broader certification path.

                        The 7391X exam has 60–65 questions in total and must be completed within 90 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 90 minutes limit, and repeat until you can finish with a few minutes left for review.

                        The passing score for the 7391X exam is 700/1000 or 70%, and the official registration fee is $125 USD. Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 80 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.

                        Avaya sets the following requirement for the 7391X exam: Recommended experience with Avaya Aura Communication Manager and basic call center concepts; no mandatory prerequisites. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://www.avaya-learning.com/lms/#/training/catalog/offering/21553 before you register.

                        You can register for the Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation through the following official channels:

                        The 7391X exam is delivered as Online proctored or onsite at authorized testing centers, so review the technical and check-in requirements for that format when you schedule your appointment.

                        Avaya recommends the following official training options for the Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation:

                        Official courses build the theory, and pairing them with the 80 practice questions from Actual4Dumps turns that knowledge into exam-ready answers.

                        Yes. Actual4Dumps offers a free PDF demo for the Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.

                        If you take the 7391X exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.

                        Delivery is instant: your files are available to download right after payment and are also sent to your email within one minute. If nothing arrives within 2 hours, contact our support team (and check your spam folder first). There is no limit on the number of computers you can install the product on.

                        The Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation is organized into 5 domains. Among the first ones are Avaya Aura Call Center Elite Overview & Architecture (20%), Advanced Routing & Vectoring (20%), Maintenance, Monitoring & Troubleshooting (10%), and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full 7391X exam outline above on this page.

                        Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Sample Questions:

                        Question #1

                        The Media Director communicates with multiple components in its role as the queuing engine of the Call Center Elite Multichannel suite.
                        To receive multimedia work items, with which server does it communicate?

                        • A. Avaya Aura Call Center Elite Multichannel Desktop
                        • B. Media Store
                        • C. XML Server
                        • D. Avaya Aura Call Center Elite Multichannel Control Panel
                        Answer: A

                        Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).

                        Question #2

                        A customer with Avaya Aura Call Center Elite Multichannel manages the tasks associated with scheduled reports through the reporting application.
                        What is an alternative location for managing scheduled tasks?

                        • A. Application Management Services
                        • B. Elite Multichannel Control Panel
                        • C. Elite Multichannel Desktop
                        • D. Configuration Manager
                        Answer: B
                        Question #3

                        In which component can the Web Chat Gateway not be installed?

                        • A. in the Interaction Data Service Server where the Simple Messaging Media Store is installed
                        • B. in the Communication Manager Server where the Simple Messaging Media Store is installed
                        • C. in the Database Server where the Simple Messaging Media Store is installed
                        • D. on the Elite Multichannel Server where the Simple Messaging Media Store is installed
                        Answer: D
                        Question #4

                        A call is routed to a vector that includes the following command:
                        Adjunct routing link 6
                        Which Elite Multichannel component handles the adjunct step for the vector?

                        • A. the Call Routing Server
                        • B. the Configuration Server
                        • C. the Task Director
                        • D. the Media Director
                        Answer: A

                        Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).

                        Question #5

                        Which database does the Elite Multichannel Reporting application use to store tasks?

                        • A. The ASMSDataX database
                        • B. The ASMSControl database
                        • C. The ASContact database
                        • D. The ASMedia Store database
                        Answer: D

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