- Exam Code: 7391X
- Exam Name: Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam
- Updated: Sep 07, 2026
- Q & A: 80 Questions and Answers
Not sure whether Actual4Dumps is the right choice for your 7391X preparation? Download the free demo first and review genuine sample questions from the Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation pool before you spend anything.
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam |
| Exam Number: | 7391X |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice, Scenario-based |
| Exam Duration: | 90 minutes |
| Exam Price: | $125 USD |
| Real Exam Qty: | 60–65 |
| Related Certifications: | Avaya ACSS - Avaya Aura Call Center Elite Avaya Aura Contact Center Solutions |
| Passing Score: | 700/1000 or 70% |
| Recommended Training: | Avaya Aura Call Center Elite Implementation Course |
| Exam Registration: | Avaya Learning Portal Pearson VUE |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Recommended experience with Avaya Aura Communication Manager and basic call center concepts; no mandatory prerequisites |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/21553 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Monitoring & Troubleshooting | 10% | - System health and alarms
|
| Topic 2: Call Center Elite Planning & Configuration | 30% | - System setup and dial plan
|
| Topic 3: Avaya Aura Call Center Elite Overview & Architecture | 20% | - Core components and concepts
|
| Topic 4: Advanced Routing & Vectoring | 20% | - Enhanced vector commands
|
| Topic 5: Call Center Elite Multichannel Implementation | 20% | - Installation and integration
|
The Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation is the official Avaya exam that leads to the Avaya Aura Call Center Elite & Multichannel Implementation certification at the Specialist / Intermediate level. Passing it validates your skills against Avaya standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as Avaya ACSS - Avaya Aura Call Center Elite, Avaya Aura Contact Center Solutions, so it can serve as a solid step in a broader certification path.
The 7391X exam has 60–65 questions in total and must be completed within 90 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 90 minutes limit, and repeat until you can finish with a few minutes left for review.
The passing score for the 7391X exam is 700/1000 or 70%, and the official registration fee is $125 USD. Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 80 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.
Avaya sets the following requirement for the 7391X exam: Recommended experience with Avaya Aura Communication Manager and basic call center concepts; no mandatory prerequisites. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://www.avaya-learning.com/lms/#/training/catalog/offering/21553 before you register.
You can register for the Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation through the following official channels:
The 7391X exam is delivered as Online proctored or onsite at authorized testing centers, so review the technical and check-in requirements for that format when you schedule your appointment.
Avaya recommends the following official training options for the Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation:
Official courses build the theory, and pairing them with the 80 practice questions from Actual4Dumps turns that knowledge into exam-ready answers.
Yes. Actual4Dumps offers a free PDF demo for the Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.
If you take the 7391X exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.
Delivery is instant: your files are available to download right after payment and are also sent to your email within one minute. If nothing arrives within 2 hours, contact our support team (and check your spam folder first). There is no limit on the number of computers you can install the product on.
The Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation is organized into 5 domains. Among the first ones are Avaya Aura Call Center Elite Overview & Architecture (20%), Advanced Routing & Vectoring (20%), Maintenance, Monitoring & Troubleshooting (10%), and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full 7391X exam outline above on this page.
The Media Director communicates with multiple components in its role as the queuing engine of the Call Center Elite Multichannel suite.
To receive multimedia work items, with which server does it communicate?
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
A customer with Avaya Aura Call Center Elite Multichannel manages the tasks associated with scheduled reports through the reporting application.
What is an alternative location for managing scheduled tasks?
In which component can the Web Chat Gateway not be installed?
A call is routed to a vector that includes the following command:
Adjunct routing link 6
Which Elite Multichannel component handles the adjunct step for the vector?
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
Which database does the Elite Multichannel Reporting application use to store tasks?
Over 45369+ Satisfied Customers
Actual4Dumps Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
We are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
If you prepare for the exams using our Actual4Dumps testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Actual4Dumps offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.