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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. What are the six stages of the HP Services lifecycle?

A) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
B) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
C) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
D) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission

2. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP Services makes it so you do not have to worry about access to spare parts.
B) HP Services allows you to avoid unexpected costs after the base warranty expires.
C) HP Services removes the burden on your IT team so they can focus on the core business tasks.
D) Replacement of HP products costs less if customers only use HP devices.
E) HP products are less likely to need repairs if HP professionals are monitoring them.

3. A customer states that the standard base warranty is sufficient. How should you respond?

A) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
B) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
C) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
D) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?

4. Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?

A) Priority Services and Configuration Services
B) Next Business Day Onsite
C) Configuration and Installation Services
D) Data Migration Services

Solutions: