SAP Certified Application Associate - SAP Service Cloud 1811 : C-C4C14-1811 valid dump

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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.

A) To assign accounts to business users
B) To restore system default settings
C) To scope the system
D) To create business users

2. Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.

A) CTI desktop client
B) CTI Client adapter
C) Live activity pane
D) CTI client server

3. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

A) Absolute
B) Fixed
C) Cyclical
D) Alternating

4. In order to update the status of multiple subtickets, what action does the agent perform?

A) Mass subticket creation
B) Mass subticket status update
C) Mass subticket completion
D) Mass subticket cancellation

5. Which functionality do you use to schedule a preventive service?

A) Work distribution rule
B) Resource scheduler
C) Visit planer
D) Maintenace plan

Solutions: