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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An agent must comply with regional data regulations (e.g., GDPR). Which Salesforce capability MOST directly supports this?

A) Custom metadata types
B) Reports and Dashboards
C) Einstein Trust Layer governance controls
D) Lightning App Builder

2. Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting. Which business requirement would lead An Agentforce to recommend connecting to an external foundational model via Einstein Studio (Model Builder)?

A) UC wants to fine-tune model temperature.
B) UC wants to change the frequency penalty of the model.
C) UC wants a model fine-tuned using company data.

3. An Agentforce Specialist is creating a prompt template to assist support reps in drafting responses to customer complaints. To ensure the responses are empathetic and helpful, what is a key element to include in the prompt template?

A) The entire history of the customer's previous interactions with the company
B) A direct instruction to the large language model (LLM) to role-play as a character
C) A list of keywords related to customer complaints

4. Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models. What should UC consider when building prompt templates in Prompt Builder?

A) Ask it to role-play as a character in the prompt template to provide more context to the LLM.
B) Include multiple-choice questions within the prompt to test the LLM's understanding of the context.
C) Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation.

5. Which design choice MOST reduces the risk of hallucinations?

A) Strong grounding in Salesforce data
B) Higher temperature settings
C) Larger prompts
D) Open-ended instructions

Solutions: