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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

A) Assigned account value
B) Product/Category
C) Display Position
D) Summary
E) Keywords
F) Attachments
G) Status
H) Access Level

2. Which two statements are true about response requirements for incidents? (Choose two.)

A) Custom response requirements are based on the level of service being provided.
B) Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.
C) Default response requirements for an interface cannot be modified.
D) Holidays have to be defined before creating response requirements.

3. Which three statements are true about processing options in Web Services? (Choose three.)

A) SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
B) FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.
C) SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
D) FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
E) SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
F) SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.

4. Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)

A) If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.
B) A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.
C) In a batch request, the server will allow up to 100 transactions.
D) The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
E) If a new transaction is in the batch request after the failed transaction, the transaction will not run.

5. You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?

A) ANS_NOTIF _DURATION set to 60 days.
B) ADP_NUM_REL_ANS set to 60 days.
C) ANS_NEW_INC_DURATION set to 60 days.
D) EU_FA_NEW_WIN_TYPES set to 60 days.
E) ANS_UPD_INC_DURATION set to 60 days.

Solutions: