- Exam Code: 1Z0-1064-20
- Exam Name: Oracle B2B Service 2020 Implementation Essentials
- Updated: Sep 13, 2026
- Q & A: 78 Questions and Answers
Oracle B2B Service 2020 Implementation Essentials : 1Z0-1064-20 valid dump
PDF Version DemoAbout Oracle 1Z0-1064-20Latest exam Dumps
A Oracle credential has a way of opening doors that stay shut to uncertified resumes. The Oracle B2B Service 2020 Implementation Essentials package from Actual4Dumps gives you 78 practice questions aimed squarely at the 1Z0-1064-20 exam, so your effort converts into a result.
Oracle 1Z0-1064-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-1064-20 |
| Exam Format: | Scenario-based Questions, Multiple Choice, Multiple Select |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 55-65 |
| Exam Price: | $245 USD |
| Related Certifications: | Oracle Service Cloud Oracle CX Service |
| Passing Score: | 65-70% |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Recommended Training: | Oracle University Training - B2B Service 2020 |
| Exam Registration: | Oracle Certification Portal Pearson VUE Oracle Exams |
| Sample Questions: |  |
| Exam Way: | Online proctored (Pearson VUE) or authorized test center |
| Pre Condition: | No strict prerequisites required; familiarity with Oracle Service Cloud or customer service processes is recommended. |
| Official Syllabus URL: | https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20 |
Oracle 1Z0-1064-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Access Control | - Roles, permissions, and profiles - Data access and visibility rules |
| Topic 2: Reporting and Analytics | - Performance and service metrics - Standard reports and dashboards |
| Topic 3: Integrations and Data Management | - Data import/export and migration tools - Integration with external systems |
| Topic 4: Application Configuration | - Workspace and UI configuration - Business rules and process automation |
| Topic 5: Knowledge Management | - Search and content delivery - Knowledge base configuration and usage |
| Topic 6: Oracle B2B Service Overview | - Core components and capabilities - Architecture and key concepts of Oracle B2B Service |
| Topic 7: Service Request Management | - Service request lifecycle - Queues, assignment, and routing |
What You Need to Know About the 1Z0-1064-20 Exam
Oracle B2B Service 2020 Implementation Essentials is an official certification exam from Oracle, identified by the exam code 1Z0-1064-20. Pass it and you hold the Oracle B2B Service 2020 Implementation Essentials certification, which sits at the Professional level. It also feeds into related credentials, including Oracle Service Cloud, Oracle CX Service. In practical terms, this certification tells employers your skills have been measured against the vendor's own standard, which is why certified candidates tend to stand out in hiring and promotion decisions.
Expect 55-65 questions within 90 minutes on the Oracle B2B Service 2020 Implementation Essentials exam. Numbers aside, the real challenge is rhythm: lingering too long on one item quietly steals time from three others. Build the habit of answering, flagging, and moving on, then rehearse the full experience under a countdown with the Actual4Dumps test engine until finishing comfortably early becomes your norm.
Registration for Oracle B2B Service 2020 Implementation Essentials officially runs $245 USD, with 65-70% required to pass. Worth knowing before you book: retakes are billed at the same full $245 USD, so a failed attempt doubles your spend. The smarter sequence is to measure yourself first. When your scores on the Actual4Dumps practice tests clear the passing line with room to spare, consistently, that is your signal to schedule the real thing.
No strict prerequisites required; familiarity with Oracle Service Cloud or customer service processes is recommended.
Because vendors update their policies without much fanfare, verify the latest entry requirements before you book using the official exam page.
Booking for the Oracle B2B Service 2020 Implementation Essentials exam goes through the vendor's official registration channels.
When you choose your slot, note that the exam is delivered Online proctored (Pearson VUE) or authorized test center.
Oracle lists the following recommended training for Oracle B2B Service 2020 Implementation Essentials candidates.
Courses teach the concepts; repetition makes them exam-ready. Round out whichever training you pick with the 78 practice questions from Actual4Dumps, and each topic stops being theory and starts being points.
Yes, and we encourage it. Download the free PDF demo of the Oracle B2B Service 2020 Implementation Essentials questions from Actual4Dumps and evaluate the quality on your own terms. After you buy, every update for the next 365 days is free, and when that window closes you can extend your update service at half price.
A 100% money-back guarantee applies, governed by clear conditions. If you sit the Oracle B2B Service 2020 Implementation Essentials exam within 60 days of purchase and fail, you can claim a full refund, as long as the exam corresponds to your product. Attempts made within 3 days of purchase are ineligible, as are products you downloaded but never used, free materials, and expired orders; the name on the exam record must match the payer's name. File your claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is settled within 7 days. Rather have a replacement than a refund? You may exchange for two other exam products of equal value, free, and your original product keeps its update service.
Delivery is essentially instantaneous: files unlock for download at payment and arrive in your email within one minute. Some vendors make you wait a day; if 2 hours pass here without delivery, check spam and contact customer service. Install on as many computers as you like, with no restrictions.
The Oracle B2B Service 2020 Implementation Essentials blueprint spans 7 domains. The ones carrying the most weight include Reporting and Analytics, Security and Access Control, and Oracle B2B Service Overview. The complete domain-by-domain breakdown is in the exam topics section above; treat it as your master checklist and let the weights tell you where your study hours earn the most.
Oracle B2B Service 2020 Implementation Essentials Sample Questions:
Question #1
In which three situations can default coverage be applied?
- A. for a specific SR category
- B. to a specific customer account
- C. for a specific period of time
- D. globally, to all service requests that do not have any other coverage
- E. for a specific SR status
Correct Answer: A,C,D 🗳️
Question #2
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. system administrator approval
- B. a single "publish" action to complete the task
- C. moving the application to Staging and subsequently to Production status
- D. nothing (DCS applications are always available to all users.)
Correct Answer: C,D 🗳️
Question #3
Select three correct limits and restrictions when importing data from a file.
- A. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
- B. By default, the import starts immediately after it is activated.
- C. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
- D. Both create and update operations are available for imported records.
- E. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
Correct Answer: B,D,E 🗳️
Question #4
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?
- A. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
- B. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
- C. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
- D. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
Correct Answer: C 🗳️
Question #5
Select the correct procedure to enable the Audit History tab for Service Requests.
- A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
- B. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
- C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
- D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
Correct Answer: A 🗳️
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