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CIPS Operations Management Sample Questions:

1. In what circumstances would an organisation use a Fishbone diagram?

A) to find the cause of an issue
B) to demonstrate a pattern has occurred
C) to visually represent links between activities
D) to depict changes in quality

2. The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?

A) the process is optimised
B) the process is cost-effective
C) the process meets the intended purpose
D) the process produces as little waste as possible

3. A company should aim to achieve all its performance objectives at the same time to ensure success. Is this TRUE?

A) no- companies should select which objectives should take precedent over others depending on the focus of the organisation at that time
B) yes- a company should focus on all criteria at each stage of the product lifecycle
C) no- companies should set performance criteria each month and this may change depending on market conditions
D) yes- focusing on all objectives simultaneously is the only way to achieve a higher profit and market share

4. Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered. Which of the following would be a possible finding from this analysis?

A) 80% of complaints are caused by 20% of the dentists
B) there is a gap between the service expected by customers and the service delivered
C) customers are twice as likely to recommend the dentist if they had a positive experience
D) The booking process is very slow and doesn't meet customer expectations

5. Terrance is an Operations Director at a pharmaceutical company which produces vaccines. He has been made aware of a malfunctioning piece of equipment with a Mean Time between Failures rating of 2 days. What characteristic of the machinery is being measured?

A) cost
B) reliability
C) availability
D) durability

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