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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which dimension of product and service management addresses data and technologies used in digital product and services?

A) Information and technology
B) Value streams and processes
C) Organizations and people
D) Partners and suppliers

2. An IT support engineer assisting a user in configuring their laptop is an example of which concept?

A) Sustainability
B) Transfer of goods
C) Service actions
D) Access to resources

3. Which service value chain activity relates with buying new products?

A) Obtain/build
B) Improve
C) Engage
D) Plan

4. Which of the following is NOT a success metric of 'discover' activity?

A) Strategic fit of the organization's products and service offerings
B) Service performance against the agreed SLA targets
C) Stakeholder satisfaction with products and service offerings
D) Market relevance of the products and service offerings

5. Which BEST explains why an organization might choose to engage external suppliers?

A) To maintain greater control and visibility over service delivery
B) To minimize reliance on third-party providers
C) To remove the need for oversight, governance, and internal management
D) To obtain capabilities that are difficult to develop internally

Solutions: