ISO Beingcert ISO/IEC 20000 Lead Implementer : ISOIEC20000LI valid dump

ISOIEC20000LI
  • Exam Code: ISOIEC20000LI
  • Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam
  • Updated: Aug 25, 2026
  • Q & A: 123 Questions and Answers

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ISO ISOIEC20000LI Exam Syllabus Topics:

SectionObjectives
Planning an SMS Implementation- Implementation Planning
  • 1. Service management objectives
  • 2. Implementation roadmap
  • 3. Risk and opportunity management
Implementing an SMS Based on ISO/IEC 20000- Service Management Processes
  • 1. Supply and demand management
  • 2. Service assurance
  • 3. Relationship and agreement management
  • 4. Service portfolio management
  • 5. Service design, build and transition
  • 6. Incident and problem management
Service Management System Requirements- ISO/IEC 20000 Requirements
  • 1. Service management policy
  • 2. Context of the organization
  • 3. Roles and responsibilities
  • 4. Leadership and commitment
Fundamental Principles and Concepts of Service Management Systems- Service Management System Concepts
  • 1. Service management principles
  • 2. ISO/IEC 20000 framework
  • 3. Benefits of an SMS
Preparation for Certification Audit- Certification Readiness
  • 1. Compliance verification
  • 2. Audit preparation
  • 3. Evidence collection
Monitoring and Measurement of an SMS- Performance Evaluation
  • 1. Internal audit
  • 2. Management review
  • 3. Service reporting
  • 4. Monitoring and measurement
Continual Improvement- Improvement Activities
  • 1. Nonconformity management
  • 2. Continual service improvement
  • 3. Corrective actions

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 7: InfoSec is a multinational corporation headquartered in Boston, MA, which provides professional electronics, gaming, and entertainment services. After facing numerous information security incidents, InfoSec has decided to establish teams and implement measures to prevent potential incidents in the future Emma, Bob. and Anna were hired as the new members of InfoSec's information security team, which consists of a security architecture team, an incident response team (IRT) and a forensics team Emma's job is to create information security plans, policies, protocols, and training to prepare InfoSec to respond to incidents effectively Emma and Bob would be full-time employees of InfoSec, whereas Anna was contracted as an external consultant.
Bob, a network expert, will deploy a screened subnet network architecture This architecture will isolate the demilitarized zone (OMZ) to which hosted public services are attached and InfoSec's publicly accessible resources from their private network Thus, InfoSec will be able to block potential attackers from causing unwanted events inside the company's network. Bob is also responsible for ensuring that a thorough evaluation of the nature of an unexpected event is conducted, including the details on how the event happened and what or whom it might affect.
Anna will create records of the data, reviews, analysis, and reports in order to keep evidence for the purpose of disciplinary and legal action, and use them to prevent future incidents. To do the work accordingly, she should be aware of the company's information security incident management policy beforehand Among others, this policy specifies the type of records to be created, the place where they should be kept, and the format and content that specific record types should have.
Based on this scenario, answer the following question:
Based on his tasks, which team is Bob part of?

A) Forensics team
B) Incident response team
C) Security architecture team


2. Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on scenario 6. Lisa found some of the issues being discussed in the training and awareness session too technical, thus not fully understanding the session. What does this indicate?

A) Skyver did not determine differing team needs in accordance to the activities they perform and the intended results
B) The effectiveness of the training and awareness session was not evaluated
C) Lisa did not take actions to acquire the necessary competence


3. According to scenario 7, the team prevented a potential attack based on knowledge gained from previous incidents. Is this acceptable?

A) No, before responding to an information security incident, an information security incident management policy must be established
B) No, every information security incident is different, hence knowledge gained from previous incidents cannot prevent potential attacks
C) Yes, in the absence of an information security incident management policy, lessons learned can be applied


4. FinanceX, a well-known financial institution, uses an online banking platform that enables clients to easily and securely access their bank accounts. To log in, clients are required to enter the one-lime authorization code sent to their smartphone. What can be concluded from this scenario?

A) FinanceX has implemented an integrity control that avoids the involuntary corruption of data
B) FinanceX has incorrectly implemented a security control that could become a vulnerability
C) FinanceX has implemented a securityControl that ensures the confidentiality of information


5. 'The ISMS covers all departments within Company XYZ that have access to customers' data. The purpose of the ISMS is to ensure the confidentiality, integrity, and availability of customers' data, and ensure compliance with the applicable regulatory requirements regarding information security." What does this statement describe?

A) The organizational boundaries of the ISMS scope
B) The information systems boundary of the ISMS scope
C) The physical boundary of the ISMS scope


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A
Question # 3
Answer: C
Question # 4
Answer: C
Question # 5
Answer: A

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