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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch and CMS can he connected through a network.
B) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
C) The switch can have a direct-connect to the CMS
D) If the switch uses a CLAN card, the switch must be direct-connected to the CMS

2. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
B) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
C) BCMS receives data internally and stores data in a volatile switch memory.
D) BCMS is interval based and CMS is call based.

3. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using cms adm menu:, pkg_install option
B) Using CMS main menu, System Setup menu, Package management option
C) Using cms svc menu, pkg_install option
D) From Solaris shell as root by issuing 'pkgadd -d <package name>' command

4. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) This message can be ignored as it is not the reason the link is down.
B) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
C) The wrong Communication Manager version on the CMS has been selected.
D) The wrong CMS has been installed and the correct server needs to be ordered.

5. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
B) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
C) The arrow an the CMS menu is up
D) The /cms/install/logdir/admin. log shows a link is operational.
E) From the CMS menu. Maintenance Connection Status shows a link operational.

Solutions: