- Exam Code: L5M9
- Exam Name: Operations Management
- Updated: Sep 22, 2026
- Q & A: 124 Questions and Answers
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| Certification Vendor: | CIPS (Chartered Institute of Procurement & Supply) |
|---|---|
| Exam Name: | Operations Management |
| Exam Number: | L5M9 |
| Available Languages: | English |
| Related Certifications: | L5M6 Category Management L5M7 Achieving Competitive Advantage through Supply Chain L5M10 Logistics Management L5M8 Project and Change Management L5M15 Advanced Negotiation |
| Exam Format: | Short Scenario-based, Multiple Choice, Objective Response, Multiple Response |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Exam Price: | £150 - £200 (approx., varies by region/membership) |
| Certificate Validity Period: | Valid for life (no expiry after certification) |
| Real Exam Qty: | 25 |
| Recommended Training: | CIPS Official Study Guide L5M9 |
| Exam Registration: | CIPS Official Exam Booking |
| Sample Questions: | ![]() |
| Exam Way: | Computer-based; available at test centres or via remote invigilation |
| Pre Condition: | No mandatory prerequisites; recommended prior completion of Level 4 Diploma or equivalent experience; can be taken as elective module within Level 5 |
| Official Syllabus URL: | https://www.cips.org/qualifications/advanced-diploma-in-procurement-supply/l5m9-operations-management |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operational Risk, Sustainability and Ethics | 15-20% | - Identifying, assessing and mitigating operational risks - Ethical and responsible operations management - Sustainable operations: green practices, circular economy - ESG considerations in operational design and delivery |
| Topic 2: Quality Management and Performance Measurement | 15-20% | - Measuring efficiency, productivity and customer satisfaction - Quality standards: ISO 9000 series and related frameworks - Total Quality Management (TQM) concepts and application - Key Performance Indicators (KPIs) for operations - Quality control, assurance and improvement tools |
| Topic 3: Lean, Agile and Responsive Operations | 15-20% | - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile |
| Topic 4: Principles of Operations Management | 15-20% | - Operations strategy alignment with organizational goals - Definition, scope and role of operations management - Input-transformation-output model - Value creation, efficiency and effectiveness - Linkages between operations, procurement and supply chain |
| Topic 5: Process Design, Planning and Improvement | 20-25% | - Benchmarking and process optimization - Capacity planning, demand management and resource allocation - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Process mapping, workflow and design principles - Forecasting, scheduling and inventory management |
The CIPS Operations Management is the official CIPS exam that leads to the Level 5 Advanced Diploma in Procurement and Supply certification at the Advanced Diploma / Level 5 level. Passing it validates your skills against CIPS standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as L5M6 Category Management, L5M7 Achieving Competitive Advantage through Supply Chain, L5M8 Project and Change Management, L5M10 Logistics Management, L5M15 Advanced Negotiation, so it can serve as a solid step in a broader certification path.
The L5M9 exam has 25 questions in total and must be completed within 90 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 90 minutes limit, and repeat until you can finish with a few minutes left for review.
The passing score for the L5M9 exam is 70%, and the official registration fee is £150 - £200 (approx., varies by region/membership). Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 124 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.
CIPS sets the following requirement for the L5M9 exam: No mandatory prerequisites; recommended prior completion of Level 4 Diploma or equivalent experience; can be taken as elective module within Level 5. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://www.cips.org/qualifications/advanced-diploma-in-procurement-supply/l5m9-operations-management before you register.
You can register for the CIPS Operations Management through the following official channels:
The L5M9 exam is delivered as Computer-based; available at test centres or via remote invigilation, so review the technical and check-in requirements for that format when you schedule your appointment.
CIPS recommends the following official training options for the CIPS Operations Management:
Official courses build the theory, and pairing them with the 124 practice questions from Actual4Dumps turns that knowledge into exam-ready answers.
Yes. Actual4Dumps offers a free PDF demo for the CIPS Operations Management, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.
If you take the L5M9 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.
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The CIPS Operations Management is organized into 5 domains. Among the first ones are Operational Risk, Sustainability and Ethics (15-20%), Quality Management and Performance Measurement (15-20%), Lean, Agile and Responsive Operations (15-20%), and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full L5M9 exam outline above on this page.
Managing Events and Relationships is a key application of Operations Management in which sector?
Correct Answer: A 🗳️
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Penny is the Operations Manager at a small furniture manufacturing company that makes tables and chairs, among other wooden household items. In the manufacturing site there is a small warehouse which stores inventory which is used in unforeseen circumstances such as a late delivery. What is the name given to this type of inventory?
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
The Public Sector only provides Services not Goods. Is this TRUE?
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
Building redundancy into operational procedures increases what for an organisation? Select TWO
Correct Answer: A,B 🗳️
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At Red Glass Ltd a strategy has been developed by the Operations Department to reduce costs and streamline supply chain operations. This is being incorporated into the organisation's overarching corporate strategy. What is the name given to this type of strategy development?
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
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