Avaya 6201-1 actual dump : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. To activate, which three options require an Avaya authorization password? (Choose three)

A) the number of users that can be administered in the CMS
B) features assigned to each user
C) the number of ACDs that the CMS system can monitor
D) the number of agents that the CMS can report on
E) simultaneous CMS Supervisor logins

2. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Music-on-hold
B) Voice over IP
C) Local Announcements
D) Integrated Announcements

3. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
B) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
C) BCMS receives data internally and stores data in a volatile switch memory.
D) BCMS is interval based and CMS is call based.

4. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) External
B) Integrated
C) Adjunct
D) Local

5. Which packet is needed to have skill available instead of hunt groups?

A) Standard with EAS
B) Elite with EAS
C) Silver
D) Premium

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