- Exam Code: PEGACPCSD25V1
- Exam Name: Certified Pega Customer Service Developer 25
- Updated: Sep 25, 2026
- Q & A: 0 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Security and Access Control | - Access groups and roles - Authentication and authorization concepts |
| Topic 2: Pega Platform Fundamentals | - Application structure and layers - Data and class structure overview - Case management basics |
| Topic 3: Application Development and Best Practices | - Debugging and application testing - Rule resolution and inheritance |
| Topic 4: Data Integration and Services | - Connectors and external systems integration - Data pages and data transforms |
| Topic 5: Customer Service Application Design | - Customer service case types and workflows - Interaction portal configuration |
| Topic 6: UI and User Experience | - Channels and responsive UI behavior - Section rules and harness design |
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