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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. In which circumstances should an organization buy, rather than build, software?

A) The organization is part of a regulated industry and has a strong focus on internal policies
B) The requirements of the organization are frequently changing because of rapid expansion
C) The consumers of the software have many and varied customization requirements
D) The software is widely available and its features are standardized across most organizations

2. What approach can ensure testing happens earlier in the development lifecycle?

A) Service integration and management
B) Shift-left
C) Robotic process automation
D) Managing work as tickets

3. Which statement about `service integration as a service' isCORRECT?

A) The service integrator can be easily replaced by other vendors to leverage better pricing
B) Multiple vendors provide the service integration and management function
C) The service integrator does not deliver any services to the organization
D) The service integrator provides services and manages other vendors

4. In ITIL 4, which practice is accountable for defining the mandatory financial and contractual metadata-such as cost centers, chargeable service rates, SLA targets and contract references- that must accompany every ticket to support accurate chargeback, cost transparency and SLA reporting across the service value streams?

A) Service Level Management Practice
B) Service Desk practice
C) Financial Management practiceright
D) Service Request Management practice

5. What should an organization consider when deciding to retain or outsource specific IT services?

A) Immediate staff reduction
B) Cultural barriers and associated risks
C) Transfer of responsibility for highly tailored services
D) Short-term cost optimization

Solutions: