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HP LaserJet Solutions Sample Questions:

1. Certpaper.com has a LaserJet 4100 MFP, in which there was a failed hard disk drive (HDD). The faulty 20GB HDD has been replaced with a new 40GB HDD. Now the customer is unable to find the 'Send' option under 'Configure Device' on the control panel. What is the issue?

A) the HDD is not initialized
B) the 40GB HDD is not compatible and needs a 20GB HDD
C) firmware needs to be downloaded on to the HDD
D) the sending option is never available in the control panel

2. A customer needs assistance performing printer roller maintenance. What should you do?

A) Ask the customer to complete the steps in the Show Me demonstration of the Paper Jam Fundamental course.
B) Schedule a service technician to help the customer if the customer is unsure of how properly perform the procedure
C) Consult the Quick Reference Topic Library available at the end of the Roller Maintenance Fundamentals course.
D) Consult the User Guide for the specific procedure for each type of device and guide the customer through the procedure

3. After performing a cold reset the customer cannot get the wireless print server configured correctly. What should you suggest to this customer?

A) Print a configuration page
B) Replace the printer
C) Replace the print server
D) Disable any firewalls

4. You are troubleshooting a non-functional printer and have identified and analyzed all symptoms associated with the particular problem. What should you do next?

A) Develop an action plan for problem resolution.
B) Determine and prioritize possible causes.
C) Narrow the symptoms to one critical area.
D) Identify a possible solution.

5. Which printer component can hold an electrical charge until exposed to light?

A) laser
B) corona
C) charging roller
D) print drum (OPC)

Solutions: