- Exam Code: EX0-115
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000
- Updated: Sep 02, 2026
- Q & A: 136 Questions and Answers
From a free demo to 365 days of free updates, Actual4Dumps covers every stage of your EX0-115 preparation in one place. Study the 136 practice questions for the EXIN IT Service Management Foundation based on ISO/IEC 20000 and book your exam date with confidence.
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Number: | EX0-115 |
| Exam Price: | Varies by region |
| Passing Score: | 65% (approx. 26/40) |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Lifetime (no expiry) |
| Related Certifications: | ISO/IEC 20000 Foundation EXIN IT Service Management Foundation |
| Available Languages: | English |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple Choice |
| Sample Questions: | ![]() |
| Exam Way: | Computer-based exam (online proctored or test center) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
| Section | Objectives |
|---|---|
| Relationship Processes | - Business Relationship Management - Supplier Management |
| Plan-Do-Check-Act (PDCA) Cycle | |
| ISO/IEC 20000 Standard Overview | |
| Control Processes | - Configuration Management - Change Management |
| IT Service Management Concepts | |
| Resolution Processes | - Problem Management - Incident Management |
| Service Management System (SMS) | |
| Service Delivery Processes | - Service Level Management - Information Security Management - Capacity Management - Availability Management - IT Service Continuity Management |
The EXIN IT Service Management Foundation based on ISO/IEC 20000 is the official EXIN exam that leads to the ITSM certification at the Foundation level. Passing it validates your skills against EXIN standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as EXIN IT Service Management Foundation, ISO/IEC 20000 Foundation, so it can serve as a solid step in a broader certification path.
The EX0-115 exam has 40 questions in total and must be completed within 60 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 60 minutes limit, and repeat until you can finish with a few minutes left for review.
The passing score for the EX0-115 exam is 65% (approx. 26/40), and the official registration fee is Varies by region. Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 136 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.
EXIN sets the following requirement for the EX0-115 exam: No formal prerequisites required. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://www.exin.com before you register.
Yes. Actual4Dumps offers a free PDF demo for the EXIN IT Service Management Foundation based on ISO/IEC 20000, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.
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The EXIN IT Service Management Foundation based on ISO/IEC 20000 is organized into 8 domains. Among the first ones are IT Service Management Concepts, ISO/IEC 20000 Standard Overview, Relationship Processes, and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full EX0-115 exam outline above on this page.
Question 1
Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?
A. Documentation should refer to the requirements of ISO/EC 20000 for audit purposes.
B. Documentation should be kept at least five years for auditing purposes.
C. Documentation should be stored at a central place and be only accessible via procedures
D. Documentation should be protected from damage due to IT related disasters.
Question 2
What does Service Management aim to achieve?
A. to provide well-defined processes and measures, by which the Service Management organization can rate their quality for the customer
B. to provide an agreed and well-defined level of quality, based on ongoing communication with the customer
C. to exceed expectations occasionally, recognizing that the customer will be disappointed at other times
D. to exceed expectations at all times based on solid processes followed rigidly at all times
Question 3
Which statement with regard to Information Security Management is true?
A. Management with appropriate authority shall approve an Information Security policy.
B. Security Incidents need to be reported and recorded immediately in line with the Problem Management procedure.
C. Security Incidents shall only be reported and recorded if they affect more than one user
D. Information Security Management to specifically focus on managing Information Security effective within all information systems.
Question 4
What best describes the term Mean Time Between Failures (MTBF)?
A. the average downtime
B. the average failure-free interval
C. the agreed failure-free interval
D. the agreed downtime
Question 5
Deming proposed a system of continuous improvement.
Which four activities does this system involve?
A. Plan. Do. Evaluate and Act
B. Plan. Do. Check and Act
C. Plan. Perform. Evaluate and Act
D. Plan. Perform. Audit and Improve
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: B |
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