SAP C_TCRM20_71 actual dump : SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1

C_TCRM20_71
  • Exam Code: C_TCRM20_71
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1
  • Updated: Sep 09, 2026
  • Q & A: 95 Questions and Answers

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About SAP C_TCRM20_71 Exam Questions

Short on time before your C_TCRM20_71 exam date? Actual4Dumps packs 95 focused practice questions for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 into a format you can work through whenever a spare hour appears, so even a busy schedule is no excuse.

SAP C_TCRM20_71 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1
Exam Number:C_TCRM20_71
Available Languages:English
Related Certifications:SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3
Sample Questions:Free Download Latest C_TCRM20_71 actual dumps
Exam Way:SAP certification exam delivered at authorized SAP certification centers (historically also available through authorized testing partners, depending on region and period).
Pre Condition:No formal prerequisite; SAP recommends practical knowledge or training in SAP CRM 7.0 EhP1 fundamentals.

SAP C_TCRM20_71 Exam Syllabus Topics:

SectionObjectives
CRM Fundamentals- Business Partner Management
  • 1. Partner roles and relationships
    • 2. Business partner concepts
      - Marketing Fundamentals
      • 1. Campaign management
        • 2. Marketing planning
          - CRM Architecture and Navigation
          • 1. WebClient UI fundamentals
            • 2. SAP CRM system landscape
              - Basic Service Processes
              • 1. Service orders and confirmations
                • 2. Service requests
                  - Organizational Management
                  • 1. Organizational model
                    • 2. Determination rules
                      - Middleware and Integration
                      • 1. CRM integration scenarios
                        • 2. Data replication concepts
                          - Master Data
                          • 1. Installed base and reference objects
                            • 2. Products
                              - Interaction Center
                              • 1. Communication channels
                                • 2. Agent functions
                                  - Basic Sales Processes
                                  • 1. Sales quotations and orders
                                    • 2. Activities and opportunities

                                      Common Questions About the SAP C_TCRM20_71 Exam

                                      The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 is the official SAP exam that leads to the SAP Application Associate certification at the Associate level. Passing it validates your skills against SAP standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3, so it can serve as a solid step in a broader certification path.

                                      SAP sets the following requirement for the C_TCRM20_71 exam: No formal prerequisite; SAP recommends practical knowledge or training in SAP CRM 7.0 EhP1 fundamentals.. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at before you register.

                                      Yes. Actual4Dumps offers a free PDF demo for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.

                                      If you take the C_TCRM20_71 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.

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                                      The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 is organized into 1 domains. Among the first ones are CRM Fundamentals, and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full C_TCRM20_71 exam outline above on this page.

                                      SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 Sample Questions:

                                      Question 1

                                      Which tools are used to configure the SAP CRM WebClient UI?(Choose three)

                                      A. UI Configuration Tool
                                      B. Graphical Modeler
                                      C. Skin Workbench
                                      D. Administration Console
                                      E. Application Enhancement Tool


                                      Question 2

                                      A customer plans to implement CRM Field Applications.
                                      Which of the following functions and features are available on the customer's laptop without connecting to the back-end system?(Choose three)

                                      A. Creation of quotations
                                      B. Determination of prices and discounts
                                      C. Determination of product availability
                                      D. Maintenance of calendar entries
                                      E. Creation of outbound deliveries


                                      Question 3

                                      Which of the following describes an accurate SAP CRM user interface strategy?(Choose three)

                                      A. Administrators use the People-Centric UI.
                                      B. Advanced business users use the SAP GUI.
                                      C. Administrators use the CRM WebClient UI.
                                      D. Administrators use the SAP GUI.
                                      E. Business users use the CRM WebClient UI.


                                      Question 4

                                      The sales manager at your company needs a tool that can provide statistics for the number of activities completed in certain categories by the sales manager's department this month.
                                      Which tool do you recommend?

                                      A. Action monitor
                                      B. Activity monitor
                                      C. Pipeline analysis
                                      D. Activity journal


                                      Question 5

                                      You are responsible for data loads of business objects, such as business partners and sales orders, from SAP ERP to SAP CRM.
                                      Where do you apply filters to reduce the data load?

                                      A. In the administration console
                                      B. In the business adapter objects
                                      C. In the BDoc Modeler
                                      D. In the Customizing objects


                                      Solutions:

                                      Question 1
                                      Answer: A,C,E
                                      Question 2
                                      Answer: A,B,D
                                      Question 3
                                      Answer: C,D,E
                                      Question 4
                                      Answer: B
                                      Question 5
                                      Answer: B

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