SAP C-TCRM20-72 actual dump : SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2

C-TCRM20-72
  • Exam Code: C-TCRM20-72
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2
  • Updated: Sep 11, 2026
  • Q & A: 80 Questions and Answers

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About SAP C-TCRM20-72 Exam Questions

From a free demo to 365 days of free updates, Actual4Dumps covers every stage of your C-TCRM20-72 preparation in one place. Study the 80 practice questions for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 and book your exam date with confidence.

SAP C-TCRM20-72 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2
Exam Number:C-TCRM20-72
Available Languages:English, German
Certificate Validity Period:Depends on SAP certification policy and product version relevance
Real Exam Qty:80
Exam Format:Multiple Response, Multiple Choice
Exam Price:Varies by country/testing center (approx. USD 500 or local equivalent)
Passing Score:63%
Related Certifications:SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
Exam Duration:180 minutes
Sample Questions:Free Download Latest C-TCRM20-72 actual dumps
Exam Way:Delivered via SAP-authorized testing centers or online proctoring, depending on region and SAP policy.
Pre Condition:No formal prerequisite exam required; SAP recommends practical CRM experience and training courses.
Official Syllabus URL:https://training.sap.com/certification

SAP C-TCRM20-72 Exam Syllabus Topics:

SectionWeightObjectives
SAP CRM Master Data12%- Product Master Data
- Business Partners
- Organizational Management
SAP CRM Basic Functions12%- Actions and Pricing Fundamentals
- Partner Processing
- CRM Billing Fundamentals
CRM User Interface12%- Navigation and UI Concepts
SAP CRM Transactional Processing8-12%- Activity Management & Transactions
SAP CRM Interaction Channels12%- Channel Management
- CRM Field Applications
- Interaction Center Overview
SAP CRM Business Scenarios12%- Analytics
- Marketing
- Sales
- Service
SAP CRM Technology and Integration12%- SAP NetWeaver Fundamentals
- Solution Foundation & Architecture
CRM Middleware8-12%- Data Exchange with Backend

Common Questions About the SAP C-TCRM20-72 Exam

The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 is the official SAP exam that leads to the SAP Application Associate certification at the Associate level. Passing it validates your skills against SAP standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0, so it can serve as a solid step in a broader certification path.

The C-TCRM20-72 exam has 80 questions in total and must be completed within 180 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 180 minutes limit, and repeat until you can finish with a few minutes left for review.

The passing score for the C-TCRM20-72 exam is 63%, and the official registration fee is Varies by country/testing center (approx. USD 500 or local equivalent). Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 80 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.

SAP sets the following requirement for the C-TCRM20-72 exam: No formal prerequisite exam required; SAP recommends practical CRM experience and training courses.. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://training.sap.com/certification before you register.

Yes. Actual4Dumps offers a free PDF demo for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.

If you take the C-TCRM20-72 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.

Delivery is instant: your files are available to download right after payment and are also sent to your email within one minute. If nothing arrives within 2 hours, contact our support team (and check your spam folder first). There is no limit on the number of computers you can install the product on.

The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 is organized into 8 domains. Among the first ones are CRM User Interface (12%), SAP CRM Basic Functions (12%), SAP CRM Technology and Integration (12%), and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full C-TCRM20-72 exam outline above on this page.

SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Sample Questions:

Question #1

Which assignments do you have to make in Customizing when setting up the condition technique for pricing?
Note: There are 3 correct answers to this question.

  • A. Assignment of condition types to access sequence
  • B. Assignment of access sequence to condition type
  • C. Assignment of access sequence to pricing procedure
  • D. Assignment of condition tables to access sequence
  • E. Assignment of condition types to pricing procedure
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

Question #2

Which Customizing object is not freely definable in partner determination?

  • A. Partner determination procedure
  • B. Partner function category
  • C. Access sequence
  • D. Partner function
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

There are several Interaction Center (IC) functions that help agents to work effectively within the IC application.
Which of the following features are related to agent guidance?
Note: There are 2 correct answers to this question.

  • A. Service-level workflows
  • B. Interactive scripting
  • C. Intent-driven interaction
  • D. Knowledge article routing
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Question #4

Business partners created in SAP CRM are not transferred to SAP ERP.
What do you need to do to resolve this CRM-Middleware-related problem?
Note: There are 3 correct answers to this question.

  • A. Check number range assignments in SAP ERP and SAP CRM for business partners.
  • B. Check RFC connections between CRM and ERP.
  • C. Check erroneous BDoc messages in SAP CRM.
  • D. Check object management in SAP CRM.
  • E. Check erroneous BDoc messages in SAP ERP.
Reveal Solution  Discussion  0

Correct Answer: A,B,C  🗳️

Question #5

SAP ERP material master data can be loaded into SAP CRM product master data using CRM Middleware.
What Customizing is required before this can take place?

  • A. Base hierarchies
  • B. Item categories
  • C. Material master classification
  • D. Condition data
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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