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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A) Access the entire architecture to identify application that can be decommission.
B) Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
C) Handle the complex business processes manually outside the IT landscape.
D) Harmonize their business plan to reduce the complexity

2. ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

A) Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
B) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
C) Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
D) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management

3. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
B) Manage product catalog in communication cloud and periodically synchronize the web channels automatically
C) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
D) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.

4. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage the CPQ cart for all cases minimize the implementation effort
B) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
C) Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
D) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

5. Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A) Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
B) Create Apex class and hook code to calculate the price and add as a step within the pricing plan
C) Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
D) Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.

Solutions: