- Exam Code: A2010-591
- Exam Name: Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
- Updated: Sep 04, 2026
- Q & A: 86 Questions and Answers
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| Certification Vendor: | IBM |
|---|---|
| Exam Name: | Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 |
| Exam Number: | 000-591 (replaced by C2010-591) |
| Exam Price: | $200 USD (may vary by region) |
| Real Exam Qty: | 63 - 86 |
| Related Certifications: | IBM Certified Specialist - SmartCloud Control Desk IBM Certified Deployment Professional - Tivoli Service Management |
| Passing Score: | 66% |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years |
| Exam Format: | Single/multiple select, Multiple-choice questions |
| Available Languages: | English |
| Recommended Training: | IBM Training: Fundamentals of Tivoli Service Delivery V3 IBM Knowledge Center for SmartCloud Control Desk |
| Exam Registration: | IBM Certification Portal Pearson VUE Registration |
| Sample Questions: | ![]() |
| Exam Way: | Onsite at Pearson VUE test centers or online proctored |
| Pre Condition: | No formal prerequisites; basic knowledge of IT service management and IBM Tivoli products recommended |
| Official Syllabus URL: | https://www.ibm.com/certify/exams/exam-000-591 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IBM SmartCloud Control Desk Overview | 25% | - Architecture and components - Configuration Management Database (CMDB) - Service catalog and request management |
| Topic 2: Asset and Configuration Management | 20% | - Change and release management processes - IT asset lifecycle management - Discovery and reconciliation tools |
| Topic 3: Process Automation and Integration | 20% | - Runbook and workflow automation - Monitoring and reporting capabilities - Integration with Tivoli ecosystem products |
| Topic 4: Business and IT Service Management Concepts | 20% | - ITIL framework and service lifecycle - Business requirements and solution alignment - Service delivery and process automation principles |
| Topic 5: Solution Design and Implementation Considerations | 15% | - Security and access control - Scalability and high availability - Deployment and maintenance planning |
The IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 is the official IBM exam that leads to the IBM Certified Solution Advisor certification at the Intermediate / Solution Advisor level. Passing it validates your skills against IBM standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as IBM Certified Deployment Professional - Tivoli Service Management, IBM Certified Specialist - SmartCloud Control Desk, so it can serve as a solid step in a broader certification path.
The A2010-591 exam has 63 - 86 questions in total and must be completed within 90 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 90 minutes limit, and repeat until you can finish with a few minutes left for review.
The passing score for the A2010-591 exam is 66%, and the official registration fee is $200 USD (may vary by region). Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 86 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.
IBM sets the following requirement for the A2010-591 exam: No formal prerequisites; basic knowledge of IT service management and IBM Tivoli products recommended. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://www.ibm.com/certify/exams/exam-000-591 before you register.
You can register for the IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 through the following official channels:
The A2010-591 exam is delivered as Onsite at Pearson VUE test centers or online proctored, so review the technical and check-in requirements for that format when you schedule your appointment.
IBM recommends the following official training options for the IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3:
Official courses build the theory, and pairing them with the 86 practice questions from Actual4Dumps turns that knowledge into exam-ready answers.
Yes. Actual4Dumps offers a free PDF demo for the IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.
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The IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 is organized into 5 domains. Among the first ones are Solution Design and Implementation Considerations (15%), IBM SmartCloud Control Desk Overview (25%), Process Automation and Integration (20%), and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full A2010-591 exam outline above on this page.
Question 1
Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?
A. To define activities, roles, responsibilities, functions, and metrics
B. To identify units of organizations responsible for specific outcomes
C. To ensure that services are designed to meet business needs
D. To create value for stakeholders
Question 2
Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?
A. IBM Change and Configuration Management Database
B. IBM Compliance and Release Management
C. IBM Data Integrity and Audit Manager
D. IBM Remediation and Precision Manager
Question 3
Why does application and infrastructure performance consume an increasing amount of time and attention?
A. Because the application and infrastructure provide no foundation for end-to-end business service automation.
B. Because the cost of infrastructure continues to rise as application complexity decreases.
C. Because IT departments have not invested in people, process, and technology skills enablement.
D. Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
Question 4
Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?
A. An integrated accounting and procurement solution.
B. A comprehensive IT asset and service management solution.
C. An automated, self-service catalog for requesting end-to-end service provisioning.
D. A proactive service level agreement modeling and enforcement solution.
Question 5
Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?
A. Tasks Plan
B. Tasks List
C. Job Plans
D. Job List
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: C |
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