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Apple OS X v10.8 Troubleshooting Sample Questions:

1. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.
B) Start the MacBook Pro from an external disk, or netboot image.
C) Create a new location in System Preferences > Network.
D) Create a new user in the Users & Groups preferences pane and test in that user.

2. Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?

A) He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
B) He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.
C) He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.
D) He can create a new iCloud account during initial setup using the Create a Free Apple ID button.

3. A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A) In the Utilities folder on their startup disk.
B) In the Security & Privacy Systems Preference pane.
C) In the Applications folder on their startup disk.
D) In the Utilities menu when booted to OS X Recovery.

4. A prohibitory sign over an application's icon in OS X Mountain Lion indicates that it is

A) a PowerPC application
B) anIOSapplication
C) an app not purchased at the Mac App Store
D) a Windows application

5. Oliver just bought a new Mac with OS X Mountain Lion installed. Given the default system settings, which of the following applications will he be unable to open?

A) Applications available in the Mac App Store.
B) Applications signed with a Developer ID.
C) Applications that install any kernel extensions.
D) Application from unidentified developers.

Solutions: