- Exam Code: 270-551
- Exam Name: Unicenter Service Support r11.2 Advanced Implementation Exam
- Updated: Sep 17, 2026
- Q & A: 100 Questions and Answers
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| Certification Vendor: | CA Technologies (formerly Computer Associates) |
|---|---|
| Exam Name: | Unicenter Service Support r11.2 Advanced Implementation Exam |
| Exam Number: | 270-551 |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 50-100 |
| Exam Price: | Not officially published; typically $150–$250 USD |
| Available Languages: | English |
| Related Certifications: | CA Unicenter Service Support r11.2 Implementation Specialist CA ITSM Solution Specialist |
| Certificate Validity Period: | 2–3 years |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice, Multiple Answer, Single Answer |
| Recommended Training: | CA Unicenter Service Support r11.2 Administrator Guide |
| Sample Questions: | ![]() |
| Exam Way: | Delivered via authorized testing centers; online proctored option historically available |
| Pre Condition: | Recommended: Basic knowledge of CA Unicenter Service Support, ITSM processes, and relational databases; prior completion of entry-level Unicenter exams or equivalent experience |
| Section | Weight | Objectives |
|---|---|---|
| Architecture and Deployment | 25% | - System architecture overview - Database setup and optimization - Distributed deployment and replication - Server installation and configuration |
| Core Service Management Configuration | 30% | - Incident and problem management setup - Service Level Agreement (SLA) definition - Change and release management configuration - Workflow customization and automation |
| Maintenance, Monitoring and Troubleshooting | 25% | - System health and performance monitoring - Backup, recovery and upgrade procedures - Performance tuning and optimization - Log analysis and issue resolution |
| Customization and Integration | 20% | - Business rules and notifications - User roles, permissions, and security - Integration with other CA/third-party tools - Data model and form customization |
The CA Unicenter Service Support r11.2 Advanced Implementation is the official CA exam that leads to the CA Unicenter Service Support Advanced Implementation Specialist certification at the Professional / Advanced level. Passing it validates your skills against CA standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as CA Unicenter Service Support r11.2 Implementation Specialist, CA ITSM Solution Specialist, so it can serve as a solid step in a broader certification path.
The 270-551 exam has 50-100 questions in total and must be completed within 90 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 90 minutes limit, and repeat until you can finish with a few minutes left for review.
The passing score for the 270-551 exam is 70%, and the official registration fee is Not officially published; typically $150–$250 USD. Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 100 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.
CA sets the following requirement for the 270-551 exam: Recommended: Basic knowledge of CA Unicenter Service Support, ITSM processes, and relational databases; prior completion of entry-level Unicenter exams or equivalent experience. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at before you register.
You can register for the CA Unicenter Service Support r11.2 Advanced Implementation through the following official channels:
The 270-551 exam is delivered as Delivered via authorized testing centers; online proctored option historically available, so review the technical and check-in requirements for that format when you schedule your appointment.
CA recommends the following official training options for the CA Unicenter Service Support r11.2 Advanced Implementation:
Official courses build the theory, and pairing them with the 100 practice questions from Actual4Dumps turns that knowledge into exam-ready answers.
Yes. Actual4Dumps offers a free PDF demo for the CA Unicenter Service Support r11.2 Advanced Implementation, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.
If you take the 270-551 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.
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The CA Unicenter Service Support r11.2 Advanced Implementation is organized into 4 domains. Among the first ones are Customization and Integration (20%), Architecture and Deployment (25%), Core Service Management Configuration (30%), and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full 270-551 exam outline above on this page.
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