IBM 000-652 actual dump : IBM SmartCloud Control Desk V7.5 Fundamentals

000-652
  • Exam Code: 000-652
  • Exam Name: IBM SmartCloud Control Desk V7.5 Fundamentals
  • Updated: Sep 18, 2026
  • Q & A: 100 Questions and Answers

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About IBM 000-652 Exam Questions

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IBM 000-652 Exam Overview:

Certification Vendor:IBM
Exam Name:IBM SmartCloud Control Desk V7.5 Fundamentals
Exam Number:000-652
Available Languages:English
Exam Format:Multiple choice, Scenario-based questions
Related Certifications:IBM Tivoli Service Management
IBM Maximo Asset Management
Recommended Training:IBM SmartCloud Control Desk documentation
IBM IT Service Management learning resources
Exam Registration:IBM Training and Certification Portal
Sample Questions:Free Download Latest 000-652 actual dumps
Exam Way:Online or onsite proctored exam (depending on IBM test provider availability)
Pre Condition:Basic understanding of IT Service Management concepts is recommended.
Official Syllabus URL:https://www.ibm.com/training/

IBM 000-652 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Desk Management- Incident and request management
- Workflow and escalation processes
Topic 2: Change and Release Management- Release planning and deployment concepts
- Change control process
Topic 3: SmartCloud Control Desk Overview- Product architecture and components
- Core IT Service Management concepts
Topic 4: Asset and Configuration Management- CMDB structure and relationships
- Asset lifecycle management
Topic 5: Administration and Integration- Integration with enterprise systems
- User roles and security configuration

000-652 Exam FAQ: Answers to Read Before You Book

The IBM SmartCloud Control Desk V7.5 Fundamentals is the official IBM exam that leads to the IBM SmartCloud Control Desk V7.5 Fundamentals certification at the Professional level. Passing it validates your skills against IBM standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as IBM Tivoli Service Management, IBM Maximo Asset Management, so it can serve as a solid step in a broader certification path.

IBM sets the following requirement for the 000-652 exam: Basic understanding of IT Service Management concepts is recommended.. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://www.ibm.com/training/ before you register.

You can register for the IBM SmartCloud Control Desk V7.5 Fundamentals through the following official channels:

The 000-652 exam is delivered as Online or onsite proctored exam (depending on IBM test provider availability), so review the technical and check-in requirements for that format when you schedule your appointment.

IBM recommends the following official training options for the IBM SmartCloud Control Desk V7.5 Fundamentals:

Official courses build the theory, and pairing them with the 100 practice questions from Actual4Dumps turns that knowledge into exam-ready answers.

Yes. Actual4Dumps offers a free PDF demo for the IBM SmartCloud Control Desk V7.5 Fundamentals, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.

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The IBM SmartCloud Control Desk V7.5 Fundamentals is organized into 5 domains. Among the first ones are Asset and Configuration Management, Service Desk Management, SmartCloud Control Desk Overview, and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full 000-652 exam outline above on this page.

IBM SmartCloud Control Desk V7.5 Fundamentals Sample Questions:

Question #1

An object structure can be consumed by which two capabilities? (Choose two.)

  • A. Report
  • B. Action
  • C. Migration
  • D. Pole
  • E. Workflow
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #2

Which three tasks are available in the IBM SmartCloud Control Desk Entry Edition? (Choose three.)

  • A. Managing configuration items
  • B. Importing data
  • C. Administering self-service
  • D. Managing IT assets
  • E. Working with incidents and problems
  • F. Managing changes
Reveal Solution  Discussion  0

Correct Answer: C,E,F  🗳️

Question #3

Which two database servers are supported by IBM SmartCloud Control Desk V7.5 installation? (Choose two.)

  • A. IBM DB2
  • B. Microsoft SQL server
  • C. Sybase
  • D. MySQL
  • E. Informix
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #4

How can a user view the topology of a configuration item (CI) affected by an incident?

  • A. Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab
  • B. From the incident record, open the Select Action menu, and select View CI Topology
  • C. From the incident record, navigate to the CI Topology tab
  • D. From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

What is the purpose of the Update Promotion action?

  • A. To update attributes of the CI based on the information from the Change Management process
  • B. To update attributes of the Actual CI based on the information from the Change Management process
  • C. To update attributes of the Actual CI based on the information from the CI
  • D. To update attributes of the configuration item (CI) based on the information from the Actual CI
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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