- Exam Code: QQ0-100
- Exam Name: HDI qualified help desk analyst(hda)
- Updated: Sep 30, 2026
- Q & A: 116 Questions and Answers
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| Section | Objectives |
|---|---|
| Service Desk Operations | - Tools and technologies
|
| Incident Management and Problem Resolution | - Troubleshooting techniques
|
| Customer Service and Support Fundamentals | - Customer relationship management
|
| Professionalism and IT Service Management Basics | - Workplace professionalism
|
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