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WGU Operations Management (C215, VDC2) Sample Questions:

1. Which total quality management (TQM) process was developed to stress management's responsibility for quality?

A) Statistical quality control charts
B) 14 points for quality improvement
C) Fitness quality for use
D) Product design quality

2. A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Choose 2 answers

A) Batch process
B) Continuous process
C) Project process
D) Line process

3. Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process?

A) Performance time
B) Observed time
C) Standard time
D) Normal time

4. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A) Enhance competition; understand consumer preferences; maintain communication with operations
B) Reward employees; motivate staff performance; manage operations planned changes
C) Review and recommend product changes; satisfy customer needs; open communication
D) Baseline for managing quality process; investment in preventative costs; budgeting

5. Which statement is true about capacity requirements planning (CRP)?

A) Available capacity is compared to calculated workloads of relevant items.
B) Each product item is individually addressed regardless of relevant holistic processes.
C) Human capital adequacy is analyzed for given work centers and production items.
D) Production capacity is created for future production items.

Solutions: