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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A board member introduced a high-net-worth individual to the work of the nonprofit. The individual made a donation at an event. The fundraising manager wants to record this information in Salesforce. It is important the donation is hard credited to the individual while ensuring this donation, as well as any future donations from the individual, are soft-credited to the board member. The board member and the individual already exist as contacts in Salesforce. How should the data be entered?

A) Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role for the donation. Create a relationship between the board member and the individual.
B) Create a relationship between the individual and the board member with a Related Opportunity Contact Role of Soft Credit. Create the donation opportunity for the individual.
C) Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Enter a Partial Soft Credit for the board member.
D) Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role to the donation.

2. A nonprofit organization is using Care Plans in Nonprofit Cloud to manage interactions with clients. The organization has standard Care Plan Templates set up but must often add additional elements to a Care Plan based on a client's specific needs. What can be manually added directly to a Care Plan?

A) Programs and Program Enrollments
B) Document Checklists and Document Templates
C) Goal Assignments and Benefit Assignments

3. A nonprofit considers risk mitigation to be vital to the success of its implementation project. What are three elements impacted by change that cause risk?

A) Cost, quality, time
B) Quality, processes, time
C) Time, governance, people
D) People, processes, cost

4. A Nonprofit Cloud consultant has been informed that the Donor Gift Summary data is out of date. What is the first step the consultant should take to identify the root cause?

A) Navigate to Monitor Workflow Services and identify the failures in the Data Processing Engine definition that calculates the data.
B) Ensure that the logged in user has the appropriate field-level security on the Donor Gift Summary object.
C) Ensure that the record-triggered flow that updates the Donor Gift Summary is active.

5. A nonprofit organization wants to give specific users the ability to upload gift acknowledgement templates in Nonprofit Cloud for Fundraising. What should be assigned to the users?

A) The OmniStudio User permission set
B) The FundraisingAccess and DocGen User permission sets
C) The FundraisingAccess and DocGen Designer permission sets

Solutions: