- Exam Code: MS-720
- Exam Name: Microsoft Teams Voice Engineer
- Updated: Aug 30, 2026
- Q & A: 123 Questions and Answers
Earning the Microsoft Teams Voice Engineer tells employers your skills meet Microsoft standards, which is exactly why the exam is demanding. Actual4Dumps prepares you for the MS-720 exam with 123 practice questions aligned to the official 2026 objectives.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Teams Voice Engineer |
| Exam Number: | MS-720 |
| Passing Score: | 700 |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | 1 year (renewable annually) |
| Exam Price: | USD 165 (varies by country/region) |
| Real Exam Qty: | 40-60 |
| Related Certifications: | Microsoft 365 Certified: Teams Voice Engineer Expert Microsoft Teams Administrator Associate (MS-700) |
| Available Languages: | German, Spanish, Japanese, Portuguese (Brazil), Russian, French, Korean, Traditional Chinese, English, Simplified Chinese |
| Exam Format: | Best answer selection, Drag and drop, Build list, Multiple response, Multiple choice, Case studies |
| Recommended Training: | Microsoft Teams Voice Solutions Training Path Microsoft Learn: Configure Microsoft Teams Phone |
| Exam Registration: | Microsoft Learn Certification Exam Page |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or onsite at authorized testing center |
| Pre Condition: | Recommended: experience with Microsoft Teams administration and Microsoft 365 services; familiarity with voice networking concepts (PSTN, SIP, SBC). |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-720/ |
| Section | Weight | Objectives |
|---|---|---|
| Manage Teams voice security and compliance | 20% | - Compliance and governance
|
| Maintain and troubleshoot Teams voice | 20% | - Troubleshoot voice issues
|
| Plan and design Microsoft Teams Phone solution | 25% | - Design calling policies and voice routing
|
| Configure and manage Microsoft Teams Phone | 35% | - Manage voice users and numbers
|
The Microsoft Teams Voice Engineer is the official Microsoft exam that leads to the Microsoft 365 Certified: Teams Voice Engineer Expert certification at the Expert level. Passing it validates your skills against Microsoft standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as Microsoft Teams Administrator Associate (MS-700), Microsoft 365 Certified: Teams Voice Engineer Expert, so it can serve as a solid step in a broader certification path.
The MS-720 exam has 40-60 questions in total and must be completed within 120 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 120 minutes limit, and repeat until you can finish with a few minutes left for review.
The passing score for the MS-720 exam is 700, and the official registration fee is USD 165 (varies by country/region). Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 123 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.
Microsoft sets the following requirement for the MS-720 exam: Recommended: experience with Microsoft Teams administration and Microsoft 365 services; familiarity with voice networking concepts (PSTN, SIP, SBC).. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-720/ before you register.
You can register for the Microsoft Teams Voice Engineer through the following official channels:
The MS-720 exam is delivered as Online proctored or onsite at authorized testing center, so review the technical and check-in requirements for that format when you schedule your appointment.
Microsoft recommends the following official training options for the Microsoft Teams Voice Engineer:
Official courses build the theory, and pairing them with the 123 practice questions from Actual4Dumps turns that knowledge into exam-ready answers.
Yes. Actual4Dumps offers a free PDF demo for the Microsoft Teams Voice Engineer, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.
If you take the MS-720 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.
Delivery is instant: your files are available to download right after payment and are also sent to your email within one minute. If nothing arrives within 2 hours, contact our support team (and check your spam folder first). There is no limit on the number of computers you can install the product on.
The Microsoft Teams Voice Engineer is organized into 4 domains. Among the first ones are Manage Teams voice security and compliance (20%), Maintain and troubleshoot Teams voice (20%), Plan and design Microsoft Teams Phone solution (25%), and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full MS-720 exam outline above on this page.
Question 1
You have Microsoft Teams Phone handsets.
You need to receive an alert when a handset of an executive goes offline.
What should you do in the Microsoft Team admin center?
A. Create a configuration profile for IP phones.
B. Create a Teams app setup policy and assign the policy to all executives.
C. Register the handsets by using remote provisioning.
D. Modify the device state rule.
Question 2
You have a Microsoft Teams Phone deployment.
You have a cloud-only user named [email protected].
You need to enable a Direct Routing phone number for [email protected].
How should you complete the PowerShell script? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question 3
You are migrating users from Microsoft Skype for Business to Microsoft Teams.
You plan to create an auto attendant that can be used by all the users during the migration.
You need to create the resource account for the auto attendant
What should you use?
A. the New-CsOnlineApplicationEndpoint cmdlet
B. the Users node in the Microsoft 365 admin center
C. the Resource accounts node in the Microsoft Teams admin center
D. the New-CsHybridApplicationEndpoint cmdlet
E. the New-CsOnlineApplicationlnstance cmdlet
Question 4
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You configure group call pickup for the call queue.
Does this meet the goal?
A. Yes
B. No
Question 5
You need to implement Local Media Optimization.
A. 52.112.0.0/14 and 52.120.0.0/14
B. 8.8.8.8/32 and 4.4.2.2/32
C. 132.245.0.0/16 and 40.104.0.0/15
D. 10.10.0.0/24 and 10.11.0.0/24
Solutions:
| Question 1 Answer: D | Question 2 Answer: Only visible for members | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: A |
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