- Exam Code: MB-910
- Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
- Updated: Sep 06, 2026
- Q & A: 161 Questions and Answers
From a free demo to 365 days of free updates, Actual4Dumps covers every stage of your MB-910 preparation in one place. Study the 161 practice questions for the Microsoft Dynamics 365 Fundamentals (CRM) and book your exam date with confidence.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Fundamentals (CRM) |
| Exam Number: | MB-910 |
| Certificate Validity Period: | Does not expire, but subject to Microsoft certification renewal policies (annual renewal assessment may apply) |
| Related Certifications: | Microsoft Dynamics 365 Fundamentals (ERP) Microsoft Power Platform Fundamentals (PL-900) |
| Exam Price: | USD 99 (may vary by region) |
| Exam Format: | Case study, Drag and drop, Multiple response, Multiple choice |
| Passing Score: | 700 (out of 1000) |
| Available Languages: | French, Spanish, German, Portuguese (Brazil), Korean, Chinese (Simplified), English, Japanese, Italian |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40–60 |
| Recommended Training: | Dynamics 365 Fundamentals (CRM) Certification Prep Microsoft Learn - MB-910 Learning Path |
| Exam Registration: | Microsoft Certification Exam Registration Pearson VUE Microsoft Exams |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or in-person at authorized test centers (Pearson VUE) |
| Pre Condition: | No prerequisites required |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-910/ |
| Section | Objectives |
|---|---|
| Describe Dynamics 365 customer engagement apps | - Overview of Dynamics 365 CRM applications
|
| Describe Dynamics 365 Sales capabilities | - Sales lifecycle and core features
|
| Describe Dynamics 365 Customer Service capabilities | - Customer support features
|
| Describe Dynamics 365 Marketing capabilities | - Marketing automation fundamentals
|
The Microsoft Dynamics 365 Fundamentals (CRM) is the official Microsoft exam that leads to the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification at the Fundamentals level. Passing it validates your skills against Microsoft standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as Microsoft Dynamics 365 Fundamentals (ERP), Microsoft Power Platform Fundamentals (PL-900), so it can serve as a solid step in a broader certification path.
The MB-910 exam has 40–60 questions in total and must be completed within 60 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 60 minutes limit, and repeat until you can finish with a few minutes left for review.
The passing score for the MB-910 exam is 700 (out of 1000), and the official registration fee is USD 99 (may vary by region). Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 161 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.
Microsoft sets the following requirement for the MB-910 exam: No prerequisites required. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-910/ before you register.
You can register for the Microsoft Dynamics 365 Fundamentals (CRM) through the following official channels:
The MB-910 exam is delivered as Online proctored or in-person at authorized test centers (Pearson VUE), so review the technical and check-in requirements for that format when you schedule your appointment.
Microsoft recommends the following official training options for the Microsoft Dynamics 365 Fundamentals (CRM):
Official courses build the theory, and pairing them with the 161 practice questions from Actual4Dumps turns that knowledge into exam-ready answers.
Yes. Actual4Dumps offers a free PDF demo for the Microsoft Dynamics 365 Fundamentals (CRM), so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.
If you take the MB-910 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.
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The Microsoft Dynamics 365 Fundamentals (CRM) is organized into 4 domains. Among the first ones are Describe Dynamics 365 customer engagement apps, Describe Dynamics 365 Customer Service capabilities, Describe Dynamics 365 Sales capabilities, and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full MB-910 exam outline above on this page.
Question 1
A company uses Dynamics 365 Field Service. The company plans to use built-in scheduling functionality. For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Question 2
A company plans to implement a solution to send a survey after a case is closed.
The survey tool must send the survey with the case number, contact name, and results linked to the case record.
You need to create the survey.
Which tools or components should you use for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question 3
You use Customer Insights - Data.
You need to evaluate sales data to identity whether you are meeting business goals. Which object should you create to evaluate the data?
A. measure
B. activity
C. segment
D. trend
Question 4
A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires temporary employees to work during peak seasons.
Temporary employees take much longer to resolve cases than seasoned employees.
You need to recommend features that will help employees find information needed to resolve cases. Which two options should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Case management with Related Similar cases
B. Routing rule sets
C. Knowledge base with Relevance search
D. Parent and Child case settings
Question 5
A company uses Dynamics 365 Sales. The following groups of users must be able to perform specific activities with account data.
You need to export data for each group of users. Which export options should you recommend?
To answer, drag the appropriate export options to the correct user groups. Each export option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Solutions:
| Question 1 Answer: Only visible for members | Question 2 Answer: Only visible for members | Question 3 Answer: A | Question 4 Answer: A,C | Question 5 Answer: Only visible for members |
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