- Exam Code: ITSM20F.EN
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000
- Updated: Sep 12, 2026
- Q & A: 135 Questions and Answers
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| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Number: | ITSM20F.EN |
| Certificate Validity Period: | Lifetime |
| Related Certifications: | EXIN IT Service Management based on ISO/IEC 20000 |
| Exam Duration: | 60 minutes |
| Available Languages: | Portuguese, English, Korean, Japanese |
| Exam Format: | Multiple Choice |
| Passing Score: | 65% |
| Real Exam Qty: | 40 |
| Exam Price: | $199 USD |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored exam or accredited EXIN examination center. |
| Pre Condition: | No formal prerequisites. Basic knowledge of IT services and business processes is recommended. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
| Section | Objectives |
|---|---|
| Service Management System | - SMS Requirements
|
| Performance Evaluation and Improvement | - Monitoring and Enhancement
|
| Relationship and Supply Processes | - Managing Stakeholders and Suppliers
|
| Resolution and Control Processes | - Service Assurance
|
| Operation of the Service Management System | - Service Lifecycle Activities
|
| Introduction to IT Service Management | - Fundamental Concepts
|
The EXIN IT Service Management Foundation based on ISO/IEC 20000 is the official EXIN exam that leads to the Exin Certification certification at the Foundation level. Passing it validates your skills against EXIN standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as EXIN IT Service Management based on ISO/IEC 20000, so it can serve as a solid step in a broader certification path.
The ITSM20F.EN exam has 40 questions in total and must be completed within 60 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 60 minutes limit, and repeat until you can finish with a few minutes left for review.
The passing score for the ITSM20F.EN exam is 65%, and the official registration fee is $199 USD. Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 135 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.
EXIN sets the following requirement for the ITSM20F.EN exam: No formal prerequisites. Basic knowledge of IT services and business processes is recommended.. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 before you register.
Yes. Actual4Dumps offers a free PDF demo for the EXIN IT Service Management Foundation based on ISO/IEC 20000, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.
If you take the ITSM20F.EN exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.
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The EXIN IT Service Management Foundation based on ISO/IEC 20000 is organized into 6 domains. Among the first ones are Resolution and Control Processes, Introduction to IT Service Management, Service Management System, and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full ITSM20F.EN exam outline above on this page.
What is an attribute of a Configuration item (CI)?
In many organizations, management tasks or parts of those tasks are performed by third parties.
Agreements are made with these parties that are expressed in documents.
What are these documents called?
The success and failure of Releases shall be measured. What is included in these measurements?
Different types of events are reported to the Service Desk. Which event is an incident?
The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is reinstalled.
Because the cause of the incident has still not been traced, the supplier decides to advise the customers to temporarily install the old version, if the problem occurs.
What is this advice an example of?
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