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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?

A) Availability management
B) Service level management
C) Business relationship management
D) Change management

2. What is defined as "any change of state that has significance for the management of an IT service"?

A) An event
B) A problem
C) A request for change
D) An incident

3. Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by identifying improvements to IT services?

A) Service strategy
B) Service operation
C) Continual service improvement
D) Service design

4. What BEST describes the value of service design to the business?

A) It improves the control of service assets and configurations
B) It provides quick and effective access to standard services
C) It reduces total cost of ownership (TCO) of services
D) It supports the creation of a portfolio of quantified services

5. Remediation planning is a key part of which process?

A) Availability management
B) Financial management for IT services
C) Capacity management
D) Change management

Solutions: