- Exam Code: ITIL-5-Foundation
- Exam Name: ITIL Foundation (Version 5)
- Updated: Sep 02, 2026
- Q & A: 80 Questions and Answers
Short on time before your ITIL-5-Foundation exam date? Actual4Dumps packs 80 focused practice questions for the ITIL Foundation (Version 5) into a format you can work through whenever a spare hour appears, so even a busy schedule is no excuse.
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) |
| Exam Number: | ITIL-5-Foundation |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Exam Price: | USD 383 |
| Exam Format: | Multiple-choice |
| Related Certifications: | ITIL 4 Extension Modules ITIL 4 Foundation ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Available Languages: | Polish, French, Spanish, English, Chinese (Simplified), Italian, Portuguese, Chinese (Traditional), Japanese, German |
| Sample Questions: | ![]() |
| Exam Way: | Online (proctored) or at a Pearson VUE test center |
| Pre Condition: | No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation |
| Section | Weight | Objectives |
|---|---|---|
| ITIL 5 in Practice | - Applying ITIL 5 in modern digital, Agile, and DevOps environments - Integration points with other frameworks (Agile, Lean, DevOps) | |
| ITIL Value System | 30% | - Management practices - Guiding principles - Governance - Continual improvement - Value chain activities |
| Key ITIL Terms and Definitions | 40% | - Service offerings, service interactions, service relationships - Value, outcomes, cost, risk - Experience in the service context - Digital products vs digital services |
| Four Dimensions of Product & Service Management | - Value Streams and Processes - Information and Technology - Partners and Suppliers - Organizations and People | |
| Product & Service Lifecycle | - How the lifecycle supports value delivery - Roles of product and service lifecycle activities - Lifecycle stages overview |
The ITIL Foundation (Version 5) is the official ITIL exam that leads to the ITIL Foundation Level certification at the Foundation level. Passing it validates your skills against ITIL standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as ITIL 4 Foundation, ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Extension Modules, so it can serve as a solid step in a broader certification path.
The ITIL-5-Foundation exam has 40 questions in total and must be completed within 60 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 60 minutes limit, and repeat until you can finish with a few minutes left for review.
The passing score for the ITIL-5-Foundation exam is 65%, and the official registration fee is USD 383. Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 80 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.
ITIL sets the following requirement for the ITIL-5-Foundation exam: No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required.. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation before you register.
Yes. Actual4Dumps offers a free PDF demo for the ITIL Foundation (Version 5), so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.
If you take the ITIL-5-Foundation exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.
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The ITIL Foundation (Version 5) is organized into 5 domains. Among the first ones are ITIL Value System (30%), Key ITIL Terms and Definitions (40%), Product & Service Lifecycle, and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full ITIL-5-Foundation exam outline above on this page.
Question 1
Why do many digital service providers aim to reduce or eliminate service actions?
A. To ensure every service interaction is handled manually for better control
B. To comply with financial and regulatory policies
C. To streamline operations and increase consistency by relying more on automation
D. To strengthen direct personal engagement between users and support staff
Question 2
Which of the following terms BEST describes a change?
A. An underlying cause of one or more incidents
B. An unplanned interruption to a service or reduction in the quality of a service
C. Any component that needs to be managed in order to deliver an IT service
D. The addition, modification, or removal of anything that could have an effect on products and services
Question 3
Which of the following statements about value streams is INCORRECT?
A. Value streams should exclude suppliers
B. Value streams continue to evolve over time
C. Value streams can involve multiple practices
D. Value streams are enabled and supported by the organization's value chain
Question 4
What enables the digital product and service management activities of an organization?
A. Management practices
B. Value stream steps
C. Vision and operating model
D. Value chain
Question 5
Which dimension of service management is concerned with ensuring that a company's structure supports the fulfilment of strategic goals?
A. Information and technology
B. Value streams and processes
C. Organizations and people
D. Partners and suppliers
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: C |
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