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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Customer journey information is NOT available on which of the following channels?
(Choose three answers)
Response:

A) Agentless email notifications
B) Agent-initiated callbacks
C) Instagram DM
D) Web messaging

2. What are two purposes of creating segments in GPE?
(Choose two)
Response:

A) Group visitors based on behavior
B) Limit bot escalation
C) Track agent idle time
D) Trigger real-time messages

3. Which two types of engagements can action maps initiate?
(Choose two)
Response:

A) Agent voicemail
B) Email routing
C) Web chat
D) Content offer

4. Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

A) Database schema updates
B) Only system-generated call logs
C) Only events that involve a live agent
D) Website behaviors like clicks and form submissions

5. Whenever you open an action map, it opens in ___________ mode by default.
Response:

A) Edit
B) Delete
C) View
D) Duplicate

Solutions: