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Salesforce Certified Education Cloud Consultant Sample Questions:

1. A school district is reopening after global pandemic. It has an existing Salesforce org configured with the K-12 Architecture kit. The school district wants to leverage Work.com Command Center for schools in its existing org.
What should the consultant advise?

A) Work.com Command Center operates in a separate org.
B) Install Work.com Command Center in existing org.
C) Leverage Student Success Hub.
D) Use third-party app from AppExchange.

2. The International Studies office is using Salesforce to manage admissions and scholarship awards programs. The office needs to electronically send, and also print and mail scholarship and program admission decisions on a preformatted letter template.
Which solution should the consultant recommend?

A) Salesforce Files
B) Extended Mail Merge
C) Salesforce reports
D) A third-party app

3. A university to use Salesforce for its recruitment and admissions process and needs to integrate it with the Student Information System (SIS).
Which step should the consultant take initially?

A) Identify Integration layers.
B) Disable Trigger Handler records.
C) Use the Data Import Wizard.

4. Staff in Continuing and Professional Education use Salesforce and Pardot for marketing and management of its certificate programs. Staff occasionally need to view course payment information that they can access in a separate transaction system. The system admin wants Salesforce to contain only CRM data for reports and automation.
Which data management strategy should the consultant recommend for course payment information?

A) Manage course payments in the transaction system and Pardot.
B) Migrate course payments to pardot and Salesforce.
C) Manage course payments in the transaction system.
D) Integrate course payments from Salesforce to the transaction system.

5. The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices. Prospective students communicate via SMS on their mobile devices, social media, and email.
Which solution should the consultant recommend?

A) Salesforce Maps
B) Third-party app
C) Einstein Bots

Solutions: