- Exam Code: CIS-ITSM-JPN
- Exam Name: Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)
- Updated: Sep 06, 2026
- Q & A: 200 Questions and Answers
Walking into the CIS-ITSM日本語 exam without ever sitting a timed mock test is an unnecessary risk. The Actual4Dumps test engines recreate real exam conditions for the ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版), so pacing and pressure feel familiar long before the real thing.
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Exam Number: | CIS-ITSM |
| Exam Duration: | 90-120 |
| Passing Score: | 70% |
| Related Certifications: | CIS-FSM (Field Service Management) CSA (Certified System Administrator) CIS-CSM (Customer Service Management) CIS-SM (Service Mapping) CIS-CSD (Service Desk) |
| Real Exam Qty: | 65-80 |
| Available Languages: | German, English, Japanese |
| Exam Price: | USD $150-200 |
| Exam Format: | Scenario-based, Multiple Choice, Multiple Select |
| Certificate Validity Period: | 2 years (requires recertification) |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 2: Knowledge Management | 5-10% | - Knowledge base structure
|
| Topic 3: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 4: Incident Management | 15-20% | - Integration with other processes
|
| Topic 5: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 6: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 7: Change Management | 15-20% | - Change request lifecycle
|
| Topic 8: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 9: ITSM Framework and Setup | 20-25% | - ITSM Pro functionality and capabilities
|
| Topic 10: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
The ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) is the official ServiceNow exam that leads to the CIS-Service Management certification at the Specialist level. Passing it validates your skills against ServiceNow standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as CIS-CSM (Customer Service Management), CIS-CSD (Service Desk), CIS-FSM (Field Service Management), CSA (Certified System Administrator), CIS-SM (Service Mapping), so it can serve as a solid step in a broader certification path.
The CIS-ITSM日本語 exam has 65-80 questions in total and must be completed within 90-120. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 90-120 limit, and repeat until you can finish with a few minutes left for review.
The passing score for the CIS-ITSM日本語 exam is 70%, and the official registration fee is USD $150-200. Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 200 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.
ServiceNow sets the following requirement for the CIS-ITSM日本語 exam: Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html before you register.
Yes. Actual4Dumps offers a free PDF demo for the ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版), so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.
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The ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) is organized into 10 domains. Among the first ones are Problem Management (10-15%), ITSM Framework and Setup (20-25%), Service Level Management (10-15%), and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full CIS-ITSM日本語 exam outline above on this page.
Question 1
注文ガイドにどのカタログアイテムが、どのような順序で含まれるかは、何によって決まるのでしょうか?
A. 注文ガイドテンプレート
B. ルール
C. 変数セット
D. UIポリシー
Question 2
ベースライン ビジネス ルール「CI/SO に基づいて割り当てグループに入力」を使用する場合、インシデント フォームではどのような動作が予想されますか? (2つお選びください。)
A. 選択した CI にサポート グループがある場合、そのグループを [割り当てグループ] フィールドに書き込みます。
B. 選択した CI に所有者グループがない場合は、サービス オファリングのサポート グループを [割り当てグループ] フィールドに書き込みます。
C. 選択した CI に所有者グループがある場合、そのグループを [割り当てグループ] フィールドに書き込みます。
D. 選択した CI にサポート グループがない場合は、サービス オファリングから [割り当てグループ] フィールドにサポート グループを書き込みます。
Question 3
テスターは、問題レコードから既知のエラー記事を送信したが、既知のエラー データベースからは表示されないため、バグを報告します。
何が原因でしょうか?
A. ナレッジベースのユーザー基準が正しくありません
B. 記事は下書き状態ですが、まだ公開されていません
C. テスターはITILユーザーになりすましていない
D. 問題管理のベストプラクティス - マドリード - ナレッジ統合プラグインが有効化されていません
Question 4
基本プラットフォーム構成において、変更要求の「レビュー」から「CIosed」への移行に必須となるフィールドはどれですか?(2つ選択してください)
A. CIose ノート
B. CIoseコード
C. CIosed by
D. CIosed
Question 5
依頼処理において、依頼完了前に承認が必要となる場合があります。顧客は、承認担当者が長期間不在の場合、依頼処理が遅れることを懸念しています。この懸念を解消するために、どのような対策を提案できますか?(2つ選択してください)
A. 承認はグループ承認として定義できます。
B. 承認者は承認通知を上司に転送できます。
C. 承認者は件名に「承認済み」と自動返信できます。
D. 承認者は委任機能を利用できます。
Solutions:
| Question 1 Answer: B | Question 2 Answer: A,D | Question 3 Answer: B | Question 4 Answer: A,B | Question 5 Answer: A,D |
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