- Exam Code: CAT-200
- Exam Name: CA Service Desk Manager r12 Administrator Exam
- Updated: Sep 08, 2026
- Q & A: 40 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Integration and Maintenance | - System maintenance and troubleshooting - Integration with external systems |
| Topic 2: Administration and Configuration | - System configuration and setup - Security roles and access control - User and contact management |
| Topic 3: Ticketing and Workflow Management | - Incident, problem, and change management processes - Workflow design and automation |
| Topic 4: Knowledge and Service Catalog | - Knowledge management configuration - Service catalog setup and maintenance |
| Topic 5: Reporting and Analytics | - Data extraction and analysis - Standard reporting tools and dashboards |
| Topic 6: Product Architecture and Components | - CA Service Desk Manager r12 architecture overview - Core components and system roles |
The CA Service Desk Manager r12 Administrator is the official CA exam that leads to the CA Service Desk Manager r12 Administrator certification at the Professional level. Passing it validates your skills against CA standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as CA Service Desk Manager r12, so it can serve as a solid step in a broader certification path.
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The CA Service Desk Manager r12 Administrator is organized into 6 domains. Among the first ones are Administration and Configuration, Reporting and Analytics, Ticketing and Workflow Management, and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full CAT-200 exam outline above on this page.
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