- Exam Code: C-KPIP
- Exam Name: Certified KPI Professional Exam
- Updated: Aug 26, 2026
- Q & A: 77 Questions and Answers
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| Section | Objectives |
|---|---|
| KPI Typology | - Efficiency vs effectiveness KPIs - Leading vs lagging KPIs - Qualitative vs quantitative KPIs |
| Understanding KPIs | - KPI related terminology - KPI lifecycle - SMART objectives decomposed |
| Data Visualization | - Usability in terms of visual design - Best practices in scorecard design - Guidelines to design efficient templates - Best practices in dashboard design - Scorecard and dashboard examples |
| Working with Targets | - Challenges in working with targets - KPI documentation processes - Targets in practice - Negative behaviors when setting |
| KPI Selection at Operational Level | - Operational dashboard - Department scorecard |
| KPI Documentation | - Organizational KPI libraries development - KPI documentation process - KPI documentation form design - Weights and Indexes - KPI documentation form functions |
| KPI Selection | - KPI selection for organizational scorecard - KPI selection techniques - KPI selection sources |
| KPI Project Coordination | - KPI workshop briefing pack - KPI project plan - The business case for KPI implementation - Primary and secondary data sources |
| Data Gathering | - Community of Practice - KPI activation tools - KPI activation techniques - Data quality dimensions - Communication with data custodians - Guidelines to improving - KPI reporting data sources |
| KPI Taxonomy | - KPI use case scenarios - Interdisciplinary systemic worldview - KPI DNA map |
| KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
| The World of KPIs | - The value added by KPIs - KPIs concept map - Organizational levels - Governance - Challenges in performance measurement |
| KPI Measurement | - Change log - Data gathering communication - KPI report |
1. Which KPI is suitable for measuring the following objective: "Improve process performance"?
A) Processes improved to the desired level (%)
B) Hours spent on process improvement (#)
C) Deliver process performance improvement project by 31 December
D) Processes (#)
2. Which tolerance intervals would you propose for "Employee satisfaction (%)"?
A) Red: > 80%, Yellow: 80-90%, Green: > 90%
B) Red: < 65%, Yellow: 65-75%, Green: > 75%
C) Red: < 10%, Yellow: 10-20%, Green: > 30%
D) Red: 40%, Yellow: 40-80%, Green: 80%
3. Objectives should start with:
A) Value drivers
B) Nouns
C) Adjectives
D) Action verbs
4. Which KPI measures the achievement of the following objective: "Operate a safe working environment"?
A) HSSE staff certified in First Aid (%)
B) Lost Time Injury Frequency Rate (LTIFR) (#)
C) HSSE budget ($)
D) HSSE staff per production worker (%)
5. Which of the following statements is not a component of a performance management system?
A) Scorecard
B) KPI documentation form
C) Organizational chart
D) Dashboard
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |
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