- Exam Code: AP-222
- Exam Name: Public Sector Solutions Accredited Professional
- Updated: Aug 18, 2026
- Q & A: 130 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Customization | 15% | - Constituent engagement portal configuration - Reporting and analytics for public sector - Workflow and approval processes - Lightning Experience customization |
| Topic 2: Best Practices and Governance | 10% | - Accessibility and compliance standards - Public sector implementation best practices - Performance optimization |
| Topic 3: Implementation Considerations | 20% | - Integration patterns for government systems - Security and compliance requirements - User adoption strategies - Data migration considerations |
| Topic 4: Public Sector Solutions Overview | 15% | - Key use cases and common scenarios - Salesforce Public Sector Solutions product positioning - Government and Public Sector industry fundamentals |
| Topic 5: Public Sector Data Model | 20% | - Permit and license object relationships - Service territory and location-based services - Case and investigation management - Constituent and household data model |
| Topic 6: Government Community Cloud | 20% | - GCC features and capabilities - Permitting and licensing capabilities - Constituent engagement features - Case management for government |
1. A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?
A) Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
B) Application form using Omniscripts and embed the license fee logic using triggered flows
C) Application form using Omniscripts and embed the license fee logic using integration procedures
D) Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
2. A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs. Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?
A) Expression Sets match input values to a table row and return the row's output values.
B) Expression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.
C) Decision Matrices perform a series of calculations using matrix lookups and user- defined variables and constants.
D) Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.
3. Bohabaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituents data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bohabaven to protect the application forms?
A) Set the external organization-wide default sharing settings for grant applications objects to Private.
B) Implement spam checking for Bohabaven's Experience Site forms using CAPTCHA.
C) Enable the Salesforce Scan Check for Experience Sites.
D) Deploy grant application OmniScripts on Bohabaven's Experience Site pages set to "Requires Login."
E) Provide constituents with a search page on Bohabaven's website to look up application reference numbers and check the application progress.
4. A permitting agency wants inspectors to complete inspections in areas with unreliable internet connectivity. Inspection results should synchronize automatically when a connection becomes available. Which Salesforce capability best supports this requirement?
A) Reports and Dashboards
B) Salesforce Mobile App with Field Service Mobile offline capability
C) Salesforce Scheduler
D) Email-to-Case
5. A licensing office wants applications to be reviewed by specialists based on the license category selected by the applicant. The assignment rules may change several times each year as organizational responsibilities evolve. Which solution provides the greatest flexibility?
A) Create a separate Salesforce org for each license category
B) Hard-code assignment logic in Apex
C) Require administrators to manually reassign every application
D) Use Flow with configurable decision logic and queues
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A,B | Question # 4 Answer: B | Question # 5 Answer: D |
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