Avaya 74970X actual dump : Avaya Oceana® Solution Support Exam

74970X
  • Exam Code: 74970X
  • Exam Name: Avaya Oceana® Solution Support Exam
  • Updated: Sep 17, 2026
  • Q & A: 68 Questions and Answers

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About Avaya 74970X Exam Questions

Failing the 74970X exam means paying the registration fee all over again. Preparing with the 68 up-to-date practice questions from Actual4Dumps is by far the cheaper route to your Avaya Oceana® Solution Support.

Avaya 74970X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Oceana® Solution Support Exam
Exam Number:74970X
Exam Duration:90 minutes
Available Languages:English
Real Exam Qty:65-70
Exam Format:Multiple Choice
Related Certifications:ACSS – Avaya Oceana Solution Support Certification
74950X Avaya Oceana® Solution Integration Exam
Passing Score:70%
Sample Questions:Free Download Latest 74970X actual dumps
Exam Way:Delivered through Avaya Pearson VUE testing centres or online proctored.
Pre Condition:Avaya recommends prior knowledge of Avaya Oceana Solutions and avaya network support experience; associated Integration exam 74950X recommended.

Avaya 74970X Exam Syllabus Topics:

SectionObjectives
Topic 1: Interaction Management- Interaction Logging and Tracing
- Inter-component Interaction Routing
- WorkRequestIds, Context and Contact Identifiers
Topic 2: Component Support Operations- Unified Agent Controller (UAC) Support
- Call Server Connector (CSC) Support
- Orchestration and Resource Controllers (ORC)
Topic 3: Support and Troubleshooting- Debugging Email, Webchat and SMS Flow Issues
- Log Location Analysis for Core Components
- Troubleshooting UAC / UCM Connections
Topic 4: Avaya Oceana Solution Overview- Role of Unified Collaboration Model (UCM)
- Engagement Designer (ED) Workflows
- Architecture and Core Components

Common Questions About the Avaya 74970X Exam

The Avaya Oceana® Solution Support is the official Avaya exam that leads to the Avaya Certified Support Specialist certification at the Support Specialist level. Passing it validates your skills against Avaya standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as 74950X Avaya Oceana® Solution Integration Exam, ACSS – Avaya Oceana Solution Support Certification, so it can serve as a solid step in a broader certification path.

The 74970X exam has 65-70 questions in total and must be completed within 90 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 90 minutes limit, and repeat until you can finish with a few minutes left for review.

Avaya sets the following requirement for the 74970X exam: Avaya recommends prior knowledge of Avaya Oceana Solutions and avaya network support experience; associated Integration exam 74950X recommended.. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at before you register.

Yes. Actual4Dumps offers a free PDF demo for the Avaya Oceana® Solution Support, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.

If you take the 74970X exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.

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The Avaya Oceana® Solution Support is organized into 4 domains. Among the first ones are Component Support Operations, Avaya Oceana Solution Overview, Interaction Management, and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full 74970X exam outline above on this page.

Avaya Oceana® Solution Support Sample Questions:

Question #1

Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

  • A. UAC and Omnichannel DB
  • B. UAC, Email Snap-In and Omnichannel DB
  • C. UAC, Agent Workspaces and Omnichannel
  • D. UCM Spaces, UAC, and Agent Workspaces
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?

  • A. In the System Manager on the Cluster Administration under Backup and Restore Job Status
  • B. In the System Manager on the Avaya Breeze
  • C. In the System Manager on the Server Administration under Backup and Restore Job Status
  • D. In the System Manager on the Server Management
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

  • A. Remove the Agent ID from Communication Manager.
  • B. No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
  • C. Add the new Avaya Oceana agent using Control Manager.
  • D. Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

  • A. Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
  • B. Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
  • C. Check the Port Distribution and confirm if the Experience Portal channels are In-service.
  • D. Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

  • A. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
  • B. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
  • C. /var/log/Avaya/dcm/pu/CSCService/CSCService.log
  • D. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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