- Exam Code: 74970X
- Exam Name: Avaya Oceana® Solution Support Exam
- Updated: Sep 17, 2026
- Q & A: 68 Questions and Answers
Failing the 74970X exam means paying the registration fee all over again. Preparing with the 68 up-to-date practice questions from Actual4Dumps is by far the cheaper route to your Avaya Oceana® Solution Support.
| Section | Objectives |
|---|---|
| Topic 1: Interaction Management | - Interaction Logging and Tracing - Inter-component Interaction Routing - WorkRequestIds, Context and Contact Identifiers |
| Topic 2: Component Support Operations | - Unified Agent Controller (UAC) Support - Call Server Connector (CSC) Support - Orchestration and Resource Controllers (ORC) |
| Topic 3: Support and Troubleshooting | - Debugging Email, Webchat and SMS Flow Issues - Log Location Analysis for Core Components - Troubleshooting UAC / UCM Connections |
| Topic 4: Avaya Oceana Solution Overview | - Role of Unified Collaboration Model (UCM) - Engagement Designer (ED) Workflows - Architecture and Core Components |
The Avaya Oceana® Solution Support is the official Avaya exam that leads to the Avaya Certified Support Specialist certification at the Support Specialist level. Passing it validates your skills against Avaya standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as 74950X Avaya Oceana® Solution Integration Exam, ACSS – Avaya Oceana Solution Support Certification, so it can serve as a solid step in a broader certification path.
The 74970X exam has 65-70 questions in total and must be completed within 90 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 90 minutes limit, and repeat until you can finish with a few minutes left for review.
Avaya sets the following requirement for the 74970X exam: Avaya recommends prior knowledge of Avaya Oceana Solutions and avaya network support experience; associated Integration exam 74950X recommended.. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at before you register.
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The Avaya Oceana® Solution Support is organized into 4 domains. Among the first ones are Component Support Operations, Avaya Oceana Solution Overview, Interaction Management, and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full 74970X exam outline above on this page.
Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?
Correct Answer: B 🗳️
A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?
Correct Answer: C 🗳️
An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?
Correct Answer: C 🗳️
While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?
Correct Answer: D 🗳️
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?
Correct Answer: A 🗳️
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