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Avaya Oceana® Solution Support Sample Questions:

1. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A) UAC and Omnichannel DB
B) UAC, Email Snap-In and Omnichannel DB
C) UAC, Agent Workspaces and Omnichannel
D) UCM Spaces, UAC, and Agent Workspaces

2. A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?

A) In the System Manager on the Cluster Administration under Backup and Restore Job Status
B) In the System Manager on the Avaya Breeze
C) In the System Manager on the Server Administration under Backup and Restore Job Status
D) In the System Manager on the Server Management

3. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) Remove the Agent ID from Communication Manager.
B) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
C) Add the new Avaya Oceana agent using Control Manager.
D) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.

4. While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

A) Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
B) Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
C) Check the Port Distribution and confirm if the Experience Portal channels are In-service.
D) Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.

5. A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

A) /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
B) /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
C) /var/log/Avaya/dcm/pu/CSCService/CSCService.log
D) /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log

Solutions: