- Exam Code: 6202
- Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
- Updated: Sep 09, 2026
- Q & A: 65 Questions and Answers
Failing the 6202 exam means paying the registration fee all over again. Preparing with the 65 up-to-date practice questions from Actual4Dumps is by far the cheaper route to your Avaya Aura(TM) Contact Center Implementation.
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura(TM) Contact Center Implementation Exam |
| Exam Number: | 6202 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya Aura Contact Center Avaya Professional Certification |
| Real Exam Qty: | 60-65 |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Select, Multiple Choice |
| Passing Score: | 68% or 700/1000 |
| Available Languages: | English |
| Recommended Training: | Avaya Official Training: Avaya Aura Contact Center Implementation |
| Exam Registration: | Avaya Certification Portal Pearson VUE Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or onsite at authorized Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended 6+ months hands-on experience with Avaya Aura Contact Center |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Deployment | 25% | - Database setup and configuration - Core software installation procedures - Post-installation validation |
| Topic 2: System Configuration | 25% | - Agent and skill configuration - Contact Center management and routing - Reporting and database settings |
| Topic 3: Maintenance, Backup and Troubleshooting | 15% | - Monitoring and routine maintenance - System backup and restore procedures - Common issues and resolution methods |
| Topic 4: Architecture and Components | 20% | - Server hardware and software requirements - Integration with Avaya Aura Communication Manager - Avaya Aura Contact Center platform overview |
| Topic 5: Implementation Preparation | 15% | - Windows Server configuration - Network and security planning - Licensing and activation |
The Avaya Aura(TM) Contact Center Implementation is the official Avaya exam that leads to the Avaya Certified Implementation Specialist (ACIS) - Avaya Aura Contact Center certification at the Specialist / Intermediate level. Passing it validates your skills against Avaya standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as Avaya Aura Contact Center, Avaya Professional Certification, so it can serve as a solid step in a broader certification path.
The 6202 exam has 60-65 questions in total and must be completed within 90 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 90 minutes limit, and repeat until you can finish with a few minutes left for review.
The passing score for the 6202 exam is 68% or 700/1000, and the official registration fee is $125 USD. Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 65 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.
Avaya sets the following requirement for the 6202 exam: No formal prerequisites; recommended 6+ months hands-on experience with Avaya Aura Contact Center. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://support.avaya.com/certification/ before you register.
You can register for the Avaya Aura(TM) Contact Center Implementation through the following official channels:
The 6202 exam is delivered as Online proctored or onsite at authorized Pearson VUE test centers, so review the technical and check-in requirements for that format when you schedule your appointment.
Avaya recommends the following official training options for the Avaya Aura(TM) Contact Center Implementation:
Official courses build the theory, and pairing them with the 65 practice questions from Actual4Dumps turns that knowledge into exam-ready answers.
Yes. Actual4Dumps offers a free PDF demo for the Avaya Aura(TM) Contact Center Implementation, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.
If you take the 6202 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.
Delivery is instant: your files are available to download right after payment and are also sent to your email within one minute. If nothing arrives within 2 hours, contact our support team (and check your spam folder first). There is no limit on the number of computers you can install the product on.
The Avaya Aura(TM) Contact Center Implementation is organized into 5 domains. Among the first ones are Architecture and Components (20%), Implementation Preparation (15%), Maintenance, Backup and Troubleshooting (15%), and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full 6202 exam outline above on this page.
You are preparing a Windows 2008 Server for Contact Center Manager Server (CCMS) and Server
Utility installation
Which operation on the server can the Server Utility perform ?
Correct Answer: A 🗳️
You are installing the Contact Center Manager Administration (CCMA) software on a prepared server
for the first time This will be the first CCMA server on the network. The System Readiness Check window
indicates under the software tab that Web Server Internet Information Service (xx) is not installed on the
server. The installation wizard was stopped
What should be done to connect the error?
Correct Answer: D 🗳️
To ensure resiliency, you have been tasked to add an additional licensing server to the network In
which configuration will the additional licensing server work?
Correct Answer: A 🗳️
You have been asked to activate Avaya Aura(TM) Agent Desktop Display functionality in the Call Center
Which component is a prerequisite for Agent Desktop Display in the Avaya Aura(TM) Contact Center
environment?
Correct Answer: A 🗳️
How does Avaya recommend a Release Update (RU) or Service Pack (SP) be added during the
installation of the Aura(TM) Contact Center applications?
Correct Answer: B 🗳️
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