- Exam Code: 37820X
- Exam Name: Avaya Midsize Solution Design Exam
- Updated: Sep 19, 2026
- Q & A: 66 Questions and Answers
Earning the Avaya Midsize Solution Design tells employers your skills meet Avaya standards, which is exactly why the exam is demanding. Actual4Dumps prepares you for the 37820X exam with 66 practice questions aligned to the official 2026 objectives.
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Midsize Solution Design Exam |
| Exam Number: | 37820X |
| Real Exam Qty: | 60-65 |
| Related Certifications: | ACDS-3781 Avaya Midsize Solution Design |
| Exam Price: | $125-$175 USD |
| Exam Format: | Multiple Choice, Simulations, Scenario-Based, Drag and Drop |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Passing Score: | Scaled score ~700/1000 or approx 70% |
| Available Languages: | English |
| Recommended Training: | Avaya Midmarket Solutions Design Training Avaya IP Office Implementation and Design |
| Exam Registration: | Pearson VUE Registration Avaya Learning Certification Portal |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or in-person at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6-12 months experience with Avaya IP Office and basic networking/VoIP knowledge |
| Official Syllabus URL: | https://learning.avaya.com/certifications/37820x.html |
| Section | Weight | Objectives |
|---|---|---|
| Avaya Midsize Solution Portfolio | 20% | - Scalability and resiliency options - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud - Licensing models and options |
| Unified Communications & Collaboration Design | 15% | - Integration with third-party systems - Conferencing and collaboration applications - Voicemail and unified messaging design - Mobility and remote worker solutions |
| Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Contact Center Select architecture - Customer engagement design principles |
| Solution Sizing and Bill of Materials | 15% | - Hardware and software component selection - System sizing and capacity planning - Complete bill of materials preparation - Licensing requirements and calculation |
| Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Determine collaboration and mobility requirements - Identify business objectives and drivers |
| Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Deployment strategies and rollout planning - Post-deployment validation and support |
| Networking and Infrastructure Design | 20% | - LAN/WAN design and considerations - Security, survivability, and redundancy - QoS planning and bandwidth requirements - VoIP and unified communications network design |
The Avaya Midsize Solution Design is the official Avaya exam that leads to the Avaya Certified Design Specialist (ACDS-3780) certification at the Specialist level. Passing it validates your skills against Avaya standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as ACDS-3781 Avaya Midsize Solution Design, so it can serve as a solid step in a broader certification path.
The 37820X exam has 60-65 questions in total and must be completed within 90 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 90 minutes limit, and repeat until you can finish with a few minutes left for review.
The passing score for the 37820X exam is Scaled score ~700/1000 or approx 70%, and the official registration fee is $125-$175 USD. Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 66 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.
Avaya sets the following requirement for the 37820X exam: No mandatory prerequisites; recommended 6-12 months experience with Avaya IP Office and basic networking/VoIP knowledge. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://learning.avaya.com/certifications/37820x.html before you register.
You can register for the Avaya Midsize Solution Design through the following official channels:
The 37820X exam is delivered as Online proctored or in-person at Pearson VUE authorized test centers, so review the technical and check-in requirements for that format when you schedule your appointment.
Avaya recommends the following official training options for the Avaya Midsize Solution Design:
Official courses build the theory, and pairing them with the 66 practice questions from Actual4Dumps turns that knowledge into exam-ready answers.
Yes. Actual4Dumps offers a free PDF demo for the Avaya Midsize Solution Design, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.
If you take the 37820X exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.
Delivery is instant: your files are available to download right after payment and are also sent to your email within one minute. If nothing arrives within 2 hours, contact our support team (and check your spam folder first). There is no limit on the number of computers you can install the product on.
The Avaya Midsize Solution Design is organized into 7 domains. Among the first ones are Unified Communications & Collaboration Design (15%), Avaya Midsize Solution Portfolio (20%), Customer Business Requirements Analysis (15%), and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full 37820X exam outline above on this page.
You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business.
Based on these factors, which IP Office deployment model would meet the customer requirements?
Correct Answer: D 🗳️
Refer to the Scenario: IT-FAC.
The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?
Correct Answer: C 🗳️
Your customer wants to create wallboards.
In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?
Correct Answer: B 🗳️
Refer to the Scenario: H&H Tick.
Based on the H&H Ticket scenario, which in Border Controller for Enterprise (SBCE) deployment would you recommend to provide secure, resilient SIP communications for Internal and mobile/remote representatives?
Correct Answer: C 🗳️
Powered by Avaya R3.x supports several different Hypervisors.
What Is the only Hypervisor to support all of the Powered By R3.x applications?
Correct Answer: A 🗳️
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