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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. How can you set a preference that is local to your machine?

A) By selecting File > Settings
B) By selecting File > Configuration
C) By selecting Navigation pane > Configuration > Staff Management > Profiles
D) By selecting File > Options

2. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
B) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
C) You can change the default value to 60 minutes by using File > Options > Session Expiration.
D) Because the system default is 15 minutes, it cannot be changed.

3. Which two statements are true about Oracle Service Cloud accelerators?

A) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
B) Theyare available at http://www.oracle.com/technetwork.
C) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
D) Oracle provides supportfor all accelerators.
E) The source files for all listed accelerators are available for download.

4. A customer is using standard reports within the analytics module. Which two can be edited in a standard report?

A) report headings
B) permissions
C) graphs
D) schedules
E) non-selectable filters
F) column headings

5. Which two statements are true about mailboxes?

A) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
B) Techmail isresponsible for pulling emails from single or multiple mailboxes.
C) The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.
D) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
E) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.

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